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About the Role
Lead the delivery of trading income across the partnership scheme, focusing on new business growth, renewal retention and revenue optimisation. Develop and execute client and programme retention strategies, working in partnership with business development to drive growth across insurance and affinity distribution channels. Own and coordinate the partnership governance framework, ensuring effective stakeholder engagement, accountability and delivery across internal teams and external partners. Lead engagement with distribution partners to maximise trading opportunities and improve operational efficiency across the value chain. Oversee performance and regulatory reporting, providing clear insight into commercial performance and ensuring compliance across complex reporting frameworks. Champion customer experience across all channels, including contact centre operations, complaints management and customer engagement strategies. Act as a central coordination point across the value chain, aligning stakeholders, tracking delivery and ensuring successful execution of partnership objectives.
Responsibilities
- Lead the delivery of trading income across the partnership scheme, focusing on new business growth, renewal retention and revenue optimisation.
- Develop and execute client and programme retention strategies, working in partnership with business development to drive growth across insurance and affinity distribution channels.
- Own and coordinate the partnership governance framework, ensuring effective stakeholder engagement, accountability and delivery across internal teams and external partners.
- Lead engagement with distribution partners to maximise trading opportunities and improve operational efficiency across the value chain.
- Oversee performance and regulatory reporting, providing clear insight into commercial performance and ensuring compliance across complex reporting frameworks.
- Champion customer experience across all channels, including contact centre operations, complaints management and customer engagement strategies.
- Act as a central coordination point across the value chain, aligning stakeholders, tracking delivery and ensuring successful execution of partnership objectives.
Requirements
- Strategic leadership
- Hands-on execution
- Commercial strategy
- Client retention
- Customer experience
- Operational excellence
Skills
- Insurance partnerships
- Affinity distribution
- Commercial growth
- Stakeholder engagement
- Performance reporting
- Regulatory reporting
- Customer engagement
Location
- London
Work Type
- Full-time
Experience Level
- Leadership
About the Company
- At WTW, we are redefining insurance distribution through innovation, governance and customer-centricity.