Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
About the Role
The Global Payments Tribe at HelloFresh is responsible for gathering payment details and processing payments for our subscription business model, ensuring a seamless and scalable process for customers. The team also manages customer profitability and retention initiatives, directly impacting customer experience and optimizing business KPIs. They build in-house products using modern technologies to handle millions of transactions and continuously improve their SDLC for fast flow and continuous delivery. As a Director of Payments Engineering, you will lead Engineering teams and Staff Engineers across payment domains, supporting their technical decision-making. You will spearhead initiatives focused on global scalability, transaction transparency, and payment optimization. You will own payments architecture strategy and drive the long-term vision for how payment systems should be architected, integrated, and scaled.
Responsibilities
- Lead three engineering squads comprising 20-25 engineers, managing Engineering Managers and Staff Engineers across Warsaw and Berlin.
- Own the GenAI transformation of the Payments Tribe — define and drive a concrete roadmap for becoming a genuinely AI-native engineering organisation.
- Own the availability and reliability of HelloFresh's payment infrastructure — drive SRE practices, incident management, SLOs/SLIs, and on-call maturity across high-throughput systems serving multiple markets.
- Set technical direction across Golang, Kotlin, PostgreSQL, Kafka, React, and React Native services on AWS, ensuring systems meet regulatory and compliance requirements.
- Partner with Product, Finance, the Growth tribe, and payment service providers to align engineering priorities with business outcomes.
- Manage, coach, and develop Engineering Managers — holding them accountable for team health, delivery, and engineering standards.
- Navigate organisational change with maturity, keeping teams focused and motivated through evolving priorities.
Requirements
- AI proficiency and advocacy. Hands-on familiarity with AI technologies and a demonstrable track record of championing their adoption.
- Deep Technical Expertise. Mastery of a broad range of technical skills relevant to Payments — including payment processing, gateway services, batch transaction processing, payment reporting, database systems, distributed computing, and backend development frameworks.
- Hands-on familiarity with Golang, Kotlin, PostgreSQL, Kafka, and AWS.
- Systems Thinking. The ability to understand complex systems holistically, recognising how components interact and impact each other, and leveraging this to design scalable, resilient solutions in a high-throughput environment where downtime means direct revenue loss.
- Proven Leadership at Scale. 10+ years in software engineering with 4+ years managing Engineering Managers.
- Demonstrated ability to lead distributed teams across multiple offices, building trust and maintaining high engineering standards without daily co-location.
- Operational Excellence Mindset. Strong grounding in SRE practices — SLOs/SLIs, incident management, on-call culture, and observability tooling (Grafana or similar).
- Experience owning payments infrastructure in regulated, multi-market environments is a strong plus.
- Cross-Functional Collaboration. Exceptional ability to work across engineering disciplines, Product, Finance, and external payment service providers — fostering alignment towards common goals and translating business outcomes into engineering priorities.
- Effective Communication Across Disciplines. Strong ability to articulate complex technical concepts clearly to diverse audiences, from engineers to senior business stakeholders.
- Low ego, high ownership, and a bias toward clarity over complexity.
Skills
- AI-assisted development workflows
- LLM-powered tooling
- GenAI-native ways of working
- Payment processing
- Gateway services
- Batch transaction processing
- Payment reporting
- Database systems
- Distributed computing
- Backend development frameworks
- Golang
- Kotlin
- PostgreSQL
- Kafka
- AWS
- SRE practices
- SLOs/SLIs
- Incident management
- On-call culture
- Observability tooling
- Grafana
Location
- Warsaw
- Berlin
Work Type
- Distributed teams
Experience Level
- 10+ years in software engineering
- 4+ years managing Engineering Managers
Benefits
- Virtual Stock Option (VSO) plans
- Restricted Stock Unit (RSU) plans
- Discount on HelloFresh meal kits
- Company pension scheme
About the Company
- HelloFresh is a global food solutions company.
- They aim to shape the future of food and build a global brand by creating deeper, more sustainable connections with their customers.