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About the Role
As Front of House, you will be the face of the studio and the first point of contact for all guests, playing a vital role in delivering an exceptional, consistent, and welcoming experience. You will support day-to-day operations, guest communications, and studio presentation, ensuring the space runs smoothly and reflects the brand’s premium standards.
Responsibilities
- Deliver an exceptional guest experience across all communication channels, including face-to-face interactions, phone, email, SMS, website enquiries and social media.
- Manage and respond to inbound communications, including DMs, membership queries, support requests and general enquiries, ensuring timely follow-up and accurate logging.
- Support guests with bookings, class information, studio policies and general navigation of services.
- Liaise with the wider team to resolve guest requests efficiently, including scheduling issues, lost property and operational support queries.
- Assist guests in understanding services, offerings and how to get the most out of their experience.
- Work closely with the marketing team to stay informed on campaigns, events and new offerings.
- Monitor and respond to guest feedback across in-studio and online platforms.
- Support opening and closing procedures for the studio.
- Maintain a clean, organised and welcoming environment at all times.
Requirements
- A strong interest in health, fitness, wellness and lifestyle experiences.
- Excellent interpersonal and communication skills, both verbal and written.
- Previous experience in a customer-facing role (hospitality, retail, wellness or similar preferred).
- A proactive, solutions-focused mindset with strong attention to detail.
- Emotional intelligence and the ability to remain calm under pressure.
- A naturally service-led attitude with a desire to create exceptional guest experiences.
- Flexibility to work shift patterns, including weekends.
- Good computer literacy and confidence using digital systems.
Skills
- Customer service
- Communication
- Interpersonal skills
- Problem-solving
- Attention to detail
- Emotional intelligence
- Computer literacy
Location
- Sloane Square
Work Type
- Full-time
- Weekend availability required
Experience Level
- Entry level
Salary/Compensations
- £30,000–£35,000
Benefits
- Be part of a luxury wellness concept at pre-launch stage.
- Help shape the guest experience, culture and service standards from day one.
- Work in a beautifully designed, high-end wellness environment.
- Opportunity to grow with a new and expanding concept in the wellness space.
- Be part of a team focused on wellbeing, connection and elevated service.
About the Company
- A new luxury wellness destination is launching in Central London, designed to integrate fitness, recovery, therapy and holistic wellbeing within an intentionally curated environment.
- Every detail of the experience has been thoughtfully considered — from service and communication to the physical space itself — to create a welcoming, restorative and elevated guest journey.
- This is a pre-launch concept with ambitious plans for growth, offering a unique opportunity to join at the earliest stage and help shape the culture, service standards and guest experience from day one.