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About the Role
The Venue Assistant supports renters, vendors, and guests during events at Zilker Lodge, ensuring an exceptional customer experience. This role is hands-on, focused on executing event logistics and problem-solving under pressure, with all revenue directly funding the organization's mission.
Responsibilities
- Act as the main point of contact for the facility and grounds during events, providing high-level customer service to rental clients and event guests.
- Provide hands-on oversight of event operations, including communication, facility preparation, cleaning, and parking coordination.
- Develop and maintain strong on-site relationships with external vendors.
- Act as a real-time problem solver during events, responding quickly, calmly, and effectively to customer needs and logistical challenges.
Requirements
- Prior experience in events, in-person customer service, or food service roles.
- Ability to pass a National Enhanced Criminal Background Check.
- Must be able to work a flexible schedule, primarily consisting of evenings and weekends.
- Must have reliable transportation.
- Must be able to stand for long periods of time.
- Must be able to lift up to 35 lbs.
Skills
- Exceptional customer service
- Event logistics and execution
- Vendor relations
- Problem-solving
- Communication
- Interpersonal skills
- Organization
- Independent execution
Location
- Zilker Lodge
Work Type
- Flexible
- Event-driven
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- Standard Events (Daytime/Evening): $18.00 per hour
- Overnight Events: $200 per shift (7:00 PM to 8:00 AM)
About the Company
- Zilker Lodge rents its facility for private events to the public as a source of earned revenue, with all proceeds supporting its mission.