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About the Role

The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One’s network and merchant businesses to help implement the framework for the network compliance program. This role is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program aligns with the company’s broader enterprise risk management framework. Senior Managers in Network Compliance are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills, with high exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks.

Responsibilities

Utilize subject matter expertise to provide advice and effective challenge on compliance risks impacting network and merchant businesses through formal and informal engagements.
Develop an expert-level understanding of network and merchant business processes.
Analyze business processes and determine the applicability of laws and regulations based on Capital One’s global legal inventory.
Proactively identify trends in business data and demonstrate an appreciation of network payments compliance risks, including emerging external risks.
Maintain subject matter expertise in the broader payments industry and applicable laws, rules, and regulations.
Collaborate with first and second line functions to analyze the existing risk management program framework and its applicability to the network and merchant services business.
Educate and influence risk management colleagues and senior leaders regarding nuanced or specialized considerations.
Ensure ongoing application of compliance requirements to business expansions and new products, including when engaging with new downstream entities, evaluating new opportunities for card acceptance, or developing new products.
Develop strong relationships with Business Risk, Legal, and Audit peers to support ongoing network compliance integration.

Requirements

Strong organizational skills, clear results orientation, and focus on achieving both short and long-term goals.
Successful track record of thriving in both a highly regulated industry and a fast-paced, entrepreneurial, and dynamic environment.
Collaborative, solution-oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high-performing team.
Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills.
Ability to balance operating independently with appropriate escalation and interaction with senior leadership.
Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department.
Understanding of key regulatory requirements and the three lines of defence risk management framework.

Skills

Compliance specific skillset/knowledge
Risk management
Network compliance
Payments industry
Interpersonal skills
Presentation skills
Communication skills (written and oral)
Strategic influencing skills
Negotiation skills

Location

London, United Kingdom
Nottingham, United Kingdom

Work Type

Permanent
Hybrid working model

Experience Level

Senior Manager

Education Level

Bachelor's Degree or relevant experience
Advanced degree (Doctorate or Master’s) is desirable

Benefits

Pension scheme
Bonus
Generous holiday entitlement
Private medical insurance
Season-ticket loans
Cycle to work scheme
Enhanced parental leave
Open-plan workspaces
Accessible facilities
Fully-serviced gym (Nottingham)
Subsidised restaurant (Nottingham)
Mindfulness rooms (Nottingham)
Music rooms (Nottingham)
Rooftop running track (London)
Workshop Coffee café (London)

About the Company

Capital One is building a leading information-based technology company, on a mission to help customers succeed by bringing ingenuity, simplicity, and humanity to banking.
We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

Equal Opportunity

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.
We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
We pride ourselves on hiring the best people, not the same people.
Building diverse and inclusive teams is the right thing to do and the smart thing to do.
We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
We know it’s about what you do, not just what you say.
That’s why we make our recruitment process fair and accessible.
We offer benefits that attract people at all ages and stages.
We partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.
We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies; OutFront – to provide LGBTQ+ support for all associates; Mind Your Mind – signposting support and promoting positive mental wellbeing for all; Women in Tech – promoting an inclusive environment in tech; EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).