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About the Role

The Application Support Tech Lead Analyst is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by considering their application in their job and the business. They are a recognized technical authority for an area within the business and possess basic commercial awareness. This role requires developed communication and diplomacy skills to guide, influence, and convince others, impacting the area through complex deliverables and providing advice and counsel related to the technology or operations of the business.

Responsibilities

Lead a team of technical experts for the new product offering - Digital Custody Assets.
Partner with multiple technology teams to ensure appropriate integration of functions to meet goals.
Identify and define necessary system enhancements.
Analyze existing system logic, identify problems, and recommend and implement solutions.
Perform Incident/Outage Management, proactively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
Investigate incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.
Engage with ITIL processes including Major Incident management, problem management, and change management.
Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
Perform resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
Handle outage communication with stakeholders in Business and Operations.
Actively participate in defining and implementing application onboarding guidelines and standards in line with Non-Functional Requirements.
Provide direct technical guidance to development teams on stability and supportability improvements for the applications.
Manage the performance and development of team members, fostering a high-performance culture aligned with organizational objectives.
Act as an excellent team player, operating without authority to navigate through teams and complex issues and tasks.

Requirements

8 plus years' experience.
Practical problem solving and strategic thinking skills.
Demonstrated leadership, interpersonal skills and relationship building skills.
Service oriented attitude.
Ability to work in a fast-paced environment.
Experience working or leading requirement gathering efforts for multiple large development projects at one-time.
Proficient using basic technical tools and systems.
Good interpersonal and communication skills.

Skills

Blockchain and Crypto Currency Technology Fundamentals
Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows.
Cloud and Distributed Technology Support Experience
Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments.
Site Reliability Engineering (SRE)
Hands-on experience with modern observability, monitoring tools, automation tools, and resiliency management — including Open Telemetry, Grafana, and Google Cloud Observability (GCO).
Leadership
Proven leadership capabilities with a focus on team development and performance management.
AI Tools & Continuous Learning
Familiarity with AI-assisted tools and a demonstrated willingness to continuously learn and adopt emerging technologies to enhance support efficiency and innovation.
SQL Server – SQL, Stored Procedures
Oracle or other RDBMS
Database performance and tuning
Cloud Technologies (e.g., Openshift) and Micro Services
Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred

Location

Hybrid

Work Type

Full time

Experience Level

8 plus years' experience

Education Level

Bachelor’s/University degree, Master’s degree preferred

About the Company

Citi is an equal opportunity employer.

Equal Opportunity

qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.