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About the Role
As a Customer Support Agent for the German market, you will be the voice of our company, supporting our German-speaking customers by phone, email, chat, and social media channels, and assisting them with all questions and inquiries about our POS solution. You will actively work on optimizing processes to increase merchant satisfaction.
Responsibilities
- Supporting our German-speaking customers by phone, email, chat and social media channels
- Supporting our merchants for all questions and inquiries about our POS solution
- Actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
Requirements
- Multi-tasking skills
- Excellent verbal and written communication (German and English)
- Problem solving attitude
- Experience with CRM systems
- Demonstrated ability to work in team and also independently
Skills
- German
- English
- CRM systems
Location
- Berlin
Work Type
- Onsite
- Office-first setup
Benefits
- Dedicated annual L&D budget of €2000
- 30 Days Sabbatical after completing 3 years of employment
- Referral Bonus
About the Company
- SumUp is a leading global fintech company committed to leveling the playing field for small businesses.
- Founded in 2012, SumUp is the trusted partner of over 4 million merchants in 37 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.
- We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses.
- With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
Equal Opportunity
- SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
- SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy.
- SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.