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About the Role

As a GTM Engineer, you will be responsible for building, deploying, and maintaining AI agents and automated workflows that transform how Sales, AM, and CSM teams operate. You will make AI transformation a reality through autonomous CRM updates, AI co-pilots for deal guidance, predictive churn alerts, and dynamic pipeline scoring.

Responsibilities

• Build and deploy AI agents that act as co-pilots for Sales, AM, and CSM, providing deal guidance, next-best-action recommendations, automated follow-ups, and renewal nudges.
• Implement autonomous data orchestration agents that parse calls and emails to update CRM fields accurately, ensuring data readiness for AI.
• Develop agentic automation frameworks that go beyond simple workflows, enabling agents to reason, adapt, and act on complex business logic.
• Design and maintain a signal-based data architecture for real-time behavioral, engagement, and usage signals feeding AI models.
• Build automated forecasting pipelines delivering floor/ceiling predictions based on historical patterns and pipeline velocity.
• Collaborate with the Process Manager to translate process designs into technical implementations and automated workflows.
• Work closely with PlatformOps, Engineering, and Data teams to ensure seamless integration across the tech stack (Salesforce, Hubspot, BI).
• Continuously evaluate and integrate new AI tools and platforms to stay ahead in the agentic AI landscape.
• Monitor agent performance, accuracy, and reliability, implementing guardrails and feedback loops.

Requirements

• 3+ years of experience in a technical GTM, Sales Engineering, RevOps Engineering, or Marketing/Sales Automation role.
• Strong hands-on skills in building automations and integrations (APIs, webhooks, iPaaS platforms).
• Profound experience with AI/ML in a business context, including building or managing AI-powered workflows, chatbots, or scoring models.
• Proficiency in prompt engineering and programming AI agents to follow complex business logic.
• Familiarity with LLM-based tools and agentic AI frameworks.
• Solid understanding of CRM data models (ideally Salesforce) and maintaining data quality at scale.
• Comfortable with scripting/coding (Python, JavaScript, or similar) for building prototypes and debugging integrations.
• Passion for the intersection of AI and revenue, with a proactive approach to following the space and experimenting with new tools.
• Fluent English; German is a plus.

Skills

• AI/ML
• Automation
• Integrations
• APIs
• Webhooks
• iPaaS
• Prompt Engineering
• LLM
• Agentic AI Frameworks
• CRM Data Models
• Salesforce
• Python
• JavaScript

Location

• Cologne (hybrid)
• Berlin (remote)

Work Type

• Permanent Contract
• Full-time
• Hybrid
• Remote

Experience Level

• 3+ years

Benefits

• Hybrid work
• Flexible remote work
• Team time in the Cologne office
• Workation within the EU, Iceland, Liechtenstein or Norway
• Permanent contract
• 28 vacation days
• 2.5 additional days off at Christmas, New Year's Eve and Carnival
• Buddy programme
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)

About the Company

• Trusted Shops is shaping Europe’s Community of Trust, a space where Businesses and Consumers connect with confidence, transparency, and security.
• Millions of Users and thousands of Companies across Europe trust Trusted Shops for safe, reliable, and seamless digital experiences.
• Trusted Shops is a leading European trust Tech Company.

Equal Opportunity

• At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
• Trusted Shops is clearly committed to diversity and against discrimination.