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About the Role

You will be the face of Nordic Knots within one of the city's most iconic department stores, responsible for driving sales, delivering an elevated client experience, and ensuring the shop-in-shop is impeccably presented and operationally seamless. We're looking for someone with a strong sense of design, interiors and luxury sales, who can work closely with the Harvey Nichols team while championing our brand standards, aesthetic and service approach.

Responsibilities

Deliver exceptional service in-store to both private clients and design professionals, offering knowledgeable guidance on our collection of rugs, curtains, and textiles, converting sales through engaging, personalised interactions
Manage follow-ups, quotations, and client communication with accuracy and efficiency, maintaining a service-driven and proactive approach
Maintain upkeep of spatial design and showroom presentation in accordance with brand & styling guidelines through meticulous organisation and attention to detail
Support ordering, deliveries, and supply management for product samples and store operations
Complement product training with a proactive approach to using available resources to continuously deepen product knowledge
Utilise available tools and systems effectively to support a seamless client journey
Eagerly and comfortably work towards achieving and exceeding ambitious store sales targets and KPIs
Build strong working relationships with Harvey Nichols floor management and staff, ensuring smooth day-to-day collaboration and alignment with store operating procedures

Requirements

Experience in premium retail or a background in interior design
Category knowledge in rugs, curtains, or home textiles preferred
Excellent interpersonal and communication skills with a refined client service approach
Organised and detail-oriented with the ability to balance client-facing duties and operational tasks
Commercially minded & motivated by delivering results while upholding high standards of service
Proactive & hands-on team player
Flexible availability with the requirement to work on weekends

Skills

Design
Interiors
Luxury Sales
Client Experience
Brand Ambassadorship
Consultation
Sales
Client Relationship Building
Interior Design
Home Textiles
Rugs
Curtains
Communication
Client Service
Organization
Attention to Detail
Commercial Acumen
Teamwork

Location

Knightsbridge, London

Work Type

Full Time
Part Time

Experience Level

Retail
Interior Design

Benefits

Fun and driven team with high ambitions
Entrepreneurial and open-minded culture
Ideas and suggestions for improvements are valued and encouraged
Opportunity to be part of and contribute towards company success during scaling
Diverse and inclusive workforce
Opportunity to join a dynamic team

About the Company

Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund.
A fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market.
Born from a culture of thoughtful design that lasts beyond seasons and trends.
Fusing function and aesthetics with a Scandinavian sensibility, crafting timeless textiles for the modern home.
Belief that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives.
Head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm.
A second store in New York.
Growing team in the USA, Sweden and now also in the UK.

Equal Opportunity

Stand for a diverse and inclusive workforce.
Seek talented individuals who bring a range of perspectives and inspired ideas.
Welcome all applicants eager to join a dynamic team.