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About the Role

Join D-Fend Solutions, the global leader in cyber-takeover counter-drone technology, and help keep airspaces safe from evolving drone threats. We are seeking a Multidisciplinary Customer Program Manager to guide customers through onboarding, adoption, and optimization of our hardware, software, and services. This cross-functional role bridges product, engineering, support, sales, and customer operations to ensure customer satisfaction, retention, and growth.

Responsibilities

Act as the primary point of contact for assigned accounts, developing long-term relationships and strategic engagement plans.
Lead structured onboarding processes tailored to D-fen product lines.
Translate technical and operational needs into clear success strategies.
Work with technical support, engineering, and field services teams to resolve customer issues and manage escalations.
Deliver or coordinate training sessions across disciplines, ensuring customer proficiency with all relevant tools and systems.
Own the customer journey from post-sale through renewal, identifying opportunities for upselling, cross-selling, and proactive engagement.
Monitor customer health metrics and proactively intervene to reduce churn or dissatisfaction.
Serve as a customer advocate internally, contributing insights to product development, roadmap planning, and service improvements.

Requirements

At least 5+ years in a Customer Success, Account Management, or Technical Project Management role.
Experience working with both hardware and software products, preferably in Law enforcement, security and military environments.
Strong communication and interpersonal skills; ability to influence both technical and non-technical stakeholders.
Proven ability to manage multiple projects and customers simultaneously.
Excellent problem-solving and critical thinking abilities.
Excellent written and verbal communication skills.
Familiarity with RF based systems and environments.

Skills

Program Management
Customer Onboarding
Cross-Domain Expertise
Support Coordination
Training & Enablement
Lifecycle Engagement
Risk Mitigation
Feedback Loop
Communication
Interpersonal skills
Problem-solving
Critical thinking
Written communication
Verbal communication

Experience Level

5+ years

Education Level

Bachelor’s degree in Business, Engineering, Information Technology, or a related field

About the Company

D-Fend Solutions is the global leader in cyber-takeover counter-drone technology.
We develop advanced solutions that keep airspaces safe from evolving drone threats.
Our team pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide.
We foster a collaborative, high-energy environment.