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About the Role

This role involves deploying AI agents with real customers across APAC, gathering insights, and translating them into product direction. You will work directly with customers to get AI agents live and deliver measurable outcomes, using AI tooling to accelerate learning and development. This is a high-leverage role focused on closing the gap between pilot and valuable scaled deployment.

Responsibilities

• Own the full arc from pilot to production for APAC customers deploying our AI Agent platform.
• Design agents, drive adoption, and convert real-world friction into product direction.
• Sit at the intersection of product, engineering, and customer success.
• Partner with APAC customers to understand their business context and co-design AI agents.
• Use agentic tools to accelerate scoping and configuration.
• Lead deployments end-to-end, from initial scoping through pilot to production rollout.
• Build repeatable, AI-assisted workflows.
• Synthesize customer feedback into structured, actionable input for product and engineering teams.
• Use AI to surface patterns across conversations and deployments faster than manual processes.
• Identify recurring friction points across deployments and build playbooks.
• Automate parts of the process that don't require human judgment to speed up future rollouts.
• Contribute to internal tooling that scales what works and eliminates what doesn't.
• Act as the connective tissue between customer experiences in the field and roadmap prioritization.
• Represent the customer's reality in internal conversations with specificity, backed by AI-synthesized data.

Requirements

• 2 to 3 years of experience in a PM or product-facing role.
• A CS degree or technical equivalent.
• Understand how software is built.
• Use AI coding tools and agentic CLIs to close the gap between insight and execution.
• Demonstrated ability to work directly with customers and translate messy, complex needs into clear product outcomes.
• Fluency in English.
• Ability to operate across the APAC region.
• Frequent, sometimes last-minute travel to customer sites across APAC.

Skills

• AI agents
• AI tooling
• Agentic tools
• AI coding tools
• Agentic CLIs
• AI-assisted artifacts
• Agent frameworks
• LLM pipelines
• AI/ML tooling
• Custom dashboards
• Lightweight apps
• Workflow automations

Location

• APAC

Work Type

• Hybrid work policy
• Flexible work hours
• Three days per week in the office as a minimum

Experience Level

• 2 to 3 years of experience

Education Level

• CS degree or technical equivalent

Benefits

• Silicon Valley's equity program (1-year cliff)
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons
• Weekly team lunch cost
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Support for the latest work devices, such as MacBook Pro (special support options for each job position)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

About the Company

• Sendbird is on a mission to build the AI workforce of tomorrow.
• For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications.
• 4,000+ brands trust us.
• 7 billion messages flow through our platform every month.
• 300 million monthly active users.
• We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others.
• We made a full strategic pivot to AI-first customer experience in December 2024.
• By February 2025, we launched our AI agent for enterprise CX.
• In November 2025, we rebranded to delight.ai.
• AI's real promise is giving customers back something they lost—the feeling of being truly understood and cared for.
• Delight.ai is the AI concierge for customer experience.
• Our AI agents build memory over time, learn preferences, and connect context across every channel without losing the thread.
• We're building AI that makes customers feel understood, seen, and remembered.
• We've spent a decade earning the trust of 4,000+ brands, and now we're using everything we built to reinvent what AI-powered customer experience can actually feel like.
• This isn't a company hedging on AI. We went all in.
• If you want to work on a problem that's genuinely unsolved, with customers who are trying to figure it out in real time, and a team that moves fast enough to keep up, this is the place.

Equal Opportunity

• There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets.
• Sendbird is a place where everyone can learn and grow.
• We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.