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About the Role

You will own the vision, roadmap, and feature development for the core B2B restaurant management platform. This role requires deep user empathy, frequent on-site research in restaurants, and the ability to lead a remote-first team through clear, written communication.

Responsibilities

• Own the vision, strategy, and roadmap for the TC Manager dashboard.
• Conduct regular on-site research with restaurant staff to identify product opportunities.
• Define product requirements and partner with engineering and design teams on implementation.
• Utilize AI tools to build and validate prototypes with real operators.
• Author clear PRDs, problem statements, and decision documentation.
• Prioritize features across reservations, table management, guest data, and system integrations.
• Collaborate with Consulting, Onboarding, and Sales teams to ensure feature adoption.
• Track and report on outcome metrics such as adoption, task completion, and NPS.
• Coordinate product launches across Japanese and English markets.

Requirements

• 5+ years of product management experience.
• 2+ years owning a B2B SaaS product used by operational, non-technical users.
• Direct operating experience in hospitality or a track record of building products for front-line operational teams.
• Hands-on experience using AI tools for prototyping and rapid iteration.
• Strong written communication skills.
• Ability to define metrics and make data-driven trade-offs.
• Experience working closely with engineering teams on complex, integrated products.
• Business-level proficiency in Japanese.
• Business-level proficiency in English.

Skills

• Product management
• B2B SaaS
• AI prototyping
• Written communication
• Data analysis
• User research
• Stakeholder management
• Reservation systems
• POS and payment integrations
• Multi-tenant product design

Work Type

• Permanent
• Full-time
• Remote-first

Experience Level

• 5+ years of product management experience

Salary/Compensations

• Competitive salary based on experience

Benefits

• Flextime system
• Full two-day weekend
• Japanese public holidays
• Year-end and New Year holidays
• Annual paid leave
• Summer holidays
• Professional development opportunities

About the Company

• Global platform helping restaurants own their guest experience.
• Used by over 14,000 restaurants in 40 countries.
• Supports Michelin-starred restaurants and major hospitality brands.