Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Operations Associate will manage and investigate correction requests related to consumer and commercial credit information, as well as public record information, ensuring data accuracy and compliance with regulations.

Responsibilities

• Efficiently process and manage a high volume of correction requests, including logging, categorizing, and prioritizing.
• Thoroughly investigate correction requests to ascertain the validity of reported discrepancies by cross-referencing information and conducting data analysis.
• Collaborate with relevant departments to gather necessary evidence for investigations.
• Provide clear, concise, and professional responses to all correction requests, explaining findings and resolution steps.
• Ensure all responses comply with regulatory requirements and internal policies.
• Identify systemic issues that may lead to data errors and contribute to process improvements for data quality.
• Adhere strictly to data protection laws, credit reporting regulations, and company policies.

Requirements

• Minimum 6 months of experience in a consumer customer service/conflict management environment.
• Strong written and oral communication skills.
• Effective time management skills, with the ability to meet deadlines with minimal supervision.
• Excellent listening and problem-solving skills.
• High attention to detail.
• Ability to work well under pressure.
• Team player with a positive attitude towards change and flexibility.
• Ability to draft professionally written customer emails and letters.

Skills

• Communication
• Problem-solving
• Time management
• Attention to detail
• Customer service
• Conflict management
• Data analysis
• Writing professional emails and letters

Location

• Sydney
• Brisbane

Work Type

• Fixed Term Contract - 12 Month
• Full time

Experience Level

• Minimum 6 months experience

About the Company

• Equifax is a global data, analytics, and technology company that plays an essential role in the global economy by helping employers, employees, financial institutions, and government agencies make critical decisions with greater confidence.
• We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car.
• We focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.
• Equifax participates in E-Verify and Right to Work.

Equal Opportunity

• Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
• For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision.
• If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.