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About the Role

As a Reservations Agent, you will transform guests' travel dreams into confirmed bookings. You will connect with people from diverse backgrounds, understand their needs, and make them feel welcome before they arrive. This role supports multiple hotels in New South Wales and reports to the Cluster Reservations Manager.

Responsibilities

• Transform travel dreams into confirmed bookings.
• Connect with guests and understand their needs.
• Support multiple hotels in New South Wales.

Requirements

• Thrive on driving other people's excitement.
• Are a people person: curious, caring, interested, and interesting.
• Effortlessly connect with people and groups from all walks of life.
• Are inquisitive, not intrusive, and ask the right questions to understand guest needs.
• Maintain a positive mindset.
• Want to make a genuine difference on a vibrant, high-performing team.

Skills

• Customer service
• Communication
• Interpersonal skills
• Problem-solving

Location

• Vibe Hotel Sydney
• New South Wales

Work Type

• Full-time

Experience Level

• Entry-level

About the Company

• We help build travel dreams and turn them into reality.
• Our hotels are about connection: with place, people, and technology.
• We work with external stakeholders including travel agents, event creatives, and corporate planners.
• We are a vibrant, high-performing team.