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About the Role

As Duty Manager at Vibe Hotel Sydney, you will be responsible for understanding and exceeding guest expectations, leading daily hotel operations, and supporting the front office team. You will ensure smooth daily operations, handle guest requests and complaints, and maintain accurate records.

Responsibilities

• Lead the daily operations of the hotel and serve as the go-to person for front office team members.
• Encourage team involvement, initiative, and a focus on continuous improvement with a hands-on style.
• Coordinate tasks for each shift and delegate to Receptionists.
• Ensure smooth daily check-in/check-out processes, proper use of guest names, CRM, and correct cashiering procedures across F&B outlets.
• Conduct daily team briefings to share hotel activity, including VIPs, group movements, promotions, and guest feedback.
• Sell hotel services by knowing all room types, rates, and hotel services.
• Assist guests with special requests and ensure they are followed through and charges are raised accordingly.
• Resolve guest complaints promptly, efficiently, and with a smile, following TFE complaint handling guidelines.
• Keep the Guest Services Directory in the Property Management System (PMS) accurate and up to date.
• Ensure seamless transition to night shifts through effective communication and handover.
• Generate up-to-date financial/yield reports as requested by management.
• Handle reservation requests efficiently and friendly, involving management or reservations for complex requests.
• Understand and adhere to TFE hotels credit and account procedures for all cashiering and auditing functions.
• Audit the daily activity of all Front Office and Food & Beverage operations.
• Assist with team rosters to ensure effective coverage and cost-effectiveness.
• Participate in recruitment, performance reviews, and performance management as needed.
• Keep management informed of any problems and unusual matters.
• Maintain cleanliness and tidiness of the lobby, front desk, and F&B outlet.
• Perform other reasonable tasks or instructions as assigned by management.

Requirements

• Hold a current Responsible Service of Alcohol (RSA) Certificate.
• Hold a current First Aid Certificate.
• Ideally have 1-2 years' prior experience in a similar role and similar property.
• Ability to meet the physical demands of the role, including constant standing and walking, and frequent lifting and moving of objects up to 20 kgs.

Skills

• Leadership
• Guest relations
• Problem-solving
• Communication
• Attention to detail
• Teamwork
• Sales
• Cashiering
• Auditing
• Reporting
• Recruitment
• Performance management

Location

• Sydney

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• Responsible Service of Alcohol (RSA) Certificate
• First Aid Certificate

Salary/Compensations

• $76,652.99 per annum, excluding superannuation

About the Company

• TFE Hotels is a company where people come first, encouraging meaningful connections and repeat guest stays.