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About the Role
We are seeking a Guest Services Agent who is a people person, enjoys assisting guests, managing administrative tasks, and providing local recommendations. The ideal candidate will be passionate, driven, organized, and flexible, going the extra mile to make guests feel at home.
Responsibilities
- Be the go-to person for guests.
- Manage administrative tasks.
- Provide authentic local advice and recommendations.
- Unlock unrivalled staycations for guests.
- Add passion, drive, organization, and flexibility to all tasks.
- Make guests feel at home.
Requirements
- Must be a people person.
- Must love putting others first.
- Must be smiling when guests are happy.
- Must be able to find out information to unlock unrivalled staycations.
- Must possess passion, drive, organization, and flexibility.
- Must be able to make tasks look effortless.
- Must go the extra mile to make guests feel at home.
- Must be talented.
- Must wake up with a positive mindset.
- Must be able to roll up sleeves and make the most of whatever comes their way.
- Must possess authentic charisma.
- Must celebrate the uniqueness of every team member.
- Must be willing to share rewards.
- Must be authentic.
- Must be flexible.
- Must be talented.
Skills
- Customer service
- Administration
- Local knowledge
- Problem-solving
- Organization
- Flexibility
- Communication
Location
- Darling Harbour
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Endless possibilities
- Great team
- Chance to make a real difference
- Support every step of the way
About the Company
- TFE Hotels is the only international hotel group headquartered in Sydney.
- We have over 70 hotels, seven brands, in eight countries.
- We are expanding with new hotels underway and more in the pipeline.
- We invite everyone to take ownership and help shape our future.