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About the Role

As a Reservations Agent, you will turn guests' travel dreams into reality by converting inquiries into confirmed bookings. You will connect with people from diverse backgrounds, understand their needs, and make them feel welcome before they arrive. This role supports multiple hotels in New South Wales and reports to the Cluster Reservations Manager.

Responsibilities

• Convert inquiries into confirmed bookings.
• Support multiple hotels in New South Wales.
• Make guests feel welcome and understand their needs.

Requirements

• Ability to connect with people from diverse backgrounds.
• Inquisitive nature to understand guest needs.
• Positive mindset.
• Willingness to make a genuine difference.

Skills

• Customer service
• Communication
• Sales
• Problem-solving

Location

• Sydney, New South Wales

Work Type

• Full-time

Experience Level

• Entry-level

About the Company

• TFE Hotels is an international hotel group headquartered in Sydney.
• We operate 70+ hotels across seven brands in eight countries.
• We are expanding with new hotels in development.
• We encourage employees to take ownership and shape the company's future.
• We value authenticity, flexibility, and talent.