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About the Role
As Head of Credit Systems & Strategy, you will own the intelligence layer that powers Lumi's automated lending decisions. This senior leadership role manages a team of 5 and sits at the intersection of credit risk, data science, and technology, responsible for the performance, evolution, and governance of our decisioning infrastructure across all products and markets.
Responsibilities
- Translate credit risk strategy into automated decisioning logic, ensuring system parameters reflect the company's risk appetite and commercial objectives.
- Own and evolve the automated assessment framework across all Lumi products, balancing risk and reward.
- Develop and execute a roadmap for decisioning capability, from incremental optimisation to the design of new systems.
- Identify and implement AI and technology-driven solutions to improve decision quality, increase straight-through processing rates, and reduce time to outcome.
- Lead credit systems strategy for new market and product entry, defining risk tolerance, piloting new decision frameworks, and scaling proven approaches.
- Provide executive-level reporting on system performance, portfolio health, and strategic decisioning initiatives.
- Calibrate scorecard cut-offs and ensure modelling approach and usage align with business use cases and segment appetite.
- Monitor and manage the ongoing performance of automated decisioning, tracking approval rates, bad rates, policy compliance, and model stability.
- Maintain robust governance including documentation, validation frameworks, and change controls for all decisioning logic.
- Ensure decisioning systems comply with credit risk policy and regulatory obligations.
- Oversee QA and audit processes for automated decisions.
- Define and maintain performance KPIs for the automated channel.
- Partner with Product and Technology teams on transformation roadmaps, translating credit risk requirements into system specifications.
- Work closely with Operations to ensure automated and manual decisioning processes are complementary.
- Collaborate with Data Science and Analytics functions to maintain data quality, develop model inputs, and build reporting infrastructure.
- Lead change management and training for internal stakeholders on decisioning logic and system capabilities.
- Align the credit systems roadmap with the strategies of other leadership roles.
- Lead, coach, and develop a high-performing specialist team, building capability and clear accountability.
- Manage team capacity and resource allocation to deliver against the systems roadmap while maintaining BAU performance.
- Champion data quality and evidence-based decision-making as core team values.
Requirements
- Substantial experience in credit risk, automated decisioning, or lending analytics, ideally within SME or business lending.
- Demonstrated track record owning and improving automated credit decision systems, scorecards, or policy rules engines.
- Experience designing risk frameworks and decision logic for new credit products or market segments.
- Hands-on familiarity with AI, machine learning, or advanced analytics in a lending or financial services context.
- Strong understanding of model governance and regulatory obligations relevant to Australian lending.
- Experience leading cross-functional technology and data projects from requirements through to deployment and BAU handover.
- Proven ability to lead and develop specialist teams in data-heavy environments.
- Confident executive communication skills, able to translate complex decisioning concepts into clear narratives for non-technical stakeholders.
- A commercial mindset focused on profitable growth within a risk appetite.
Skills
- Credit risk
- Automated decisioning
- Lending analytics
- Credit decision systems
- Scorecards
- Policy rules engines
- Risk frameworks
- Decision logic
- AI
- Machine learning
- Advanced analytics
- Model governance
- Regulatory obligations
- Cross-functional project leadership
- Team leadership
- Executive communication
- Commercial mindset
Location
- Australia
Work Type
- Full-time
Experience Level
- Senior leadership
Education Level
- Tertiary qualification in Finance, Mathematics, Statistics, Data Science, or a related field is desirable; equivalent experience will be equally considered.
Benefits
- Free counselling
- Seasonal activities
- Wellbeing Allowance
- Wellness room
- Flu shots
- Home Workspace Allowance
- Purchased Leave
- Parental Leave
- Parental Flex Leave
- Lumi Life Leave for challenging events
- Breastfeeding/expressing space
- Monthly lunches
- Regular celebrations
- Stocked kitchen
- Beer & kombucha on tap
- Board games
- Rooftop BBQs
- Competitive pay
- Referral bonuses
- Shout-out recognitions
- Paid volunteer leave
- Company volunteer days
- Rapid advancement opportunities
- Higher education sponsorship
- Hackathons
About the Company
- Lumi is a leading Fintech small business lender fuelling growth by making finance more accessible.
- They deliver fast and flexible funding designed to meet the unique needs of Australian businesses.
- With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, they are trusted for their speed, high quality service, and tailored approach.
- Lumi is building a culture where employees can grow and make a difference for customers.
- They are looking for passionate, curious, and great problem-solvers.
- Lumi has received numerous awards, including recognition for its Deputy CEO, ranking on the Australian Financial Review BOSS Best Places to Work list, Best Workplace Diversity Award, and recognition among the fastest-growing technology companies in Australia.
- They foster a workplace where everyone feels respect and can reach their full potential.
Equal Opportunity
- If you need any adjustments for a fair recruitment process, please let us know when applying.