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About the Role

This role is responsible for leading, managing, coordinating, and implementing daily Janitorial Services scope of works across multiple customer banners within a designated area. Key focus areas include managing customer experience, partner communication, training and performance, store operations, and revenue growth.

Responsibilities

• Participate in the development and implementation of annual plans with Sales and Departmental Head.
• Implement store level budgets and create short and long-term strategies for sustainability and profitability.
• Build strong relationships with customers and business partners at store level.
• Serve as the single point of contact at store level for communication between United and the customer.
• Manage daily communication with locations via customer platforms (e.g., Service Channel).
• Support Sr. Mgmt. in meetings with key customer stakeholders.
• Participate in daily/weekly/monthly meetings with customer banners on store audits, case management, and action plans.
• Provide daily/weekly/monthly reporting on issues, escalations, and action plans.
• Lead or participate in new store transition meetings with customers and partners.
• Lead and coordinate store level communication with United Partners daily.
• Set expectations, provide training, coaching, and mentoring to Partners.
• Participate in cross-functional meetings with Regional & Support Teams.
• Create and implement task and audit schedules.
• Conduct quality audits with customers and partners and implement action plans.
• Manage material inventory within budget.
• Manage daily check-in/check-out of cleaners.
• Manage customer requests within prescribed service delivery timelines.
• Lead process initiatives and identify/resolve store level trends and process gaps.
• Lead process adoption in Salesforce & customer communication platforms.
• Lead or support key United operational processes and KPI’s.
• Support Partner Change Overs (PCO) with the Partnership team.
• Conduct Visitation Audits & manage Case Management for issues and escalations.
• Create and implement Periodic Schedules.
• Ensure A.R.I and H & S Compliance.
• Ensure I.D Badging & uniform compliance for all Partners & cleaners.
• Lead In-Store Partner Training and support Partner Effectiveness.
• Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners.
• Collect and report on inspections/reporting required by Customers for Billing purposes.
• Manage store level financial activities including billing, invoicing, budgets, and expenses.
• Support Sr. Mgmt. for operational costing for new & existing business.
• Monitor asset inventory, including equipment and supplies.
• Implement transitions of new business in stores.
• Lead growth of In-store business by upselling Special services.
• Co-Lead Performance Management for Partners with the Partner Effectiveness team.
• Support Partner Effectiveness team in Partner management activities.
• Lead In-Store Partner Training (Scope + Equipment + Material Ordering).
• Lead daily/weekly mentoring and coaching of Partners on store performance.
• Monitor performance of reporting Partners and implement improvement plans.
• Manage business using United technologies (e.g., Salesforce & Microsoft Programs).
• Perform daily functions in alignment with company mission, vision, and values.
• Work in compliance with all United, legal & health & safety policies and protocols.
• Protect company assets from damage and misuse.
• Perform other related duties as may be required.

Requirements

• Available to address customer and Partner needs and concerns in a timely manner.
• Willing to travel frequently within the designated territory or outside the province as may be required.
• Ability to deal with high level of stress and solve problems as they arise.
• Ability to work flexible shifts on a rotation basis.
• Degree in business administration or related field.
• Minimum of 5 years’ experience in the Janitorial industry or any other operational environment experience.
• 3 – 5 years’ experience in a supervisory role is an asset.

Skills

• Business acumen
• Planning and organization
• Active listening
• Verbal communication
• Written communication
• Advanced technology competency
• Managing budgeting & costing
• Process and compliancy driven
• Superior time management
• Problem-solving skills
• Ability to work independently
• Bilingual English and French in the province of Quebec

Location

• Designated area or territory

Work Type

• Full-time

Experience Level

• Minimum of 5 years’ experience in the Janitorial industry or any other operational environment experience
• 3 – 5 years’ experience in a supervisory role is an asset

Education Level

• Degree in business administration or related field

Benefits

• Competitive compensation & benefits plan
• Health
• Dental
• Vision
• Pension plan after 1 year

About the Company

• We are an established Canadian facility, maintenance company.
• We provide a variety of services to large retail and commercial businesses nationally.