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About the Role

We are seeking a motivated and organized Service Coordinator to promote engagement and retention in treatment — helping individuals successfully connect to the next level of care and move forward on their path to recovery.

Responsibilities

• Complete insurance verification and identify payment resources; assess client eligibility for benefits
• Facilitate the medication self-administration process and ensure compliance with protocol required by the assigned department
• Ensure that client medications are available and properly disposed of at the time of discharge in programs without nursing departments, in accordance with department protocol
• Manage medical, behavioral, emergency, or outside problems quickly and efficiently by helping maintain a safe environment and notifying the proper authority as needed
• Answer telephones, sort and distribute mail, and support day-to-day office operations
• Prepare weekly and monthly reports as necessary
• Participate in the orientation of new employees and the transfer of knowledge necessary for the performance of duties

Requirements

• Ability to work collaboratively with a multidisciplinary team, external providers, clients, families, and community partners
• Strong written and verbal communication skills with the ability to present information clearly in one-on-one and group settings
• Excellent organizational and time management skills with the ability to manage multiple responsibilities and respond to changing needs
• Ability to identify resources and minimize obstacles to support clients' long-term recovery
• Ability to work both independently and as part of a team in a fast-paced, mission-driven environment
• Commitment to SCADD's values of diversity, equity, inclusion, and trauma-informed practice

Skills

• Written communication
• Verbal communication
• Organizational skills
• Time management
• Collaboration
• Independent work
• Teamwork

Location

• New London, CT

Work Type

• Onsite
• Full-time

Experience Level

• 1-2 years of related experience

Education Level

• Bachelor's degree

Benefits

• Competitive pay
• Comprehensive benefits
• Multiple Medical Plans
• Dental & Vision Insurance
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training annually
• Paid Licensure Reimbursement

About the Company

• Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeastern Connecticut.
• We are proud recipients of the Top Workplace award, 2023 Non-Profit of the Year and 2023 Executive Director of the Year honors from the Greater Norwich Area Chamber of Commerce, and recognition as a Top Tier organization and a Recovery Friendly Workplace.
• Since 1966, SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across Southeastern Connecticut.
• We believe in second chances and the power of recovery — and effective coordination of care is essential to making that recovery possible.
• When you join SCADD, you join a team that shows up every day with hope, connection, and purpose.

Equal Opportunity

• SCADD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• A pre-employment drug screen, conducted by a qualified lab, is required in accordance with Connecticut law.