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About the Role

This role is responsible for owning and managing the firm’s entire technology ecosystem, including infrastructure, systems, security, and software platforms. You will oversee all IT-related operations while leading the implementation, integration, and optimization of systems across the organization.

Responsibilities

• Design and deploy new IT systems, software, and services.
• Manage tickets and resolve hardware and software issues.
• Monitor and evaluate technology system performance for reliability, security, and cost-effectiveness.
• Define and own the firm’s IT infrastructure strategy, architecture, and processes.
• Own and manage the firm’s software ecosystem, including evaluating, selecting, implementing, and consolidating tools.
• Manage all IT vendors, software licenses, and contracts.
• Lead implementation of new systems and tools across the organization.
• Design and enforce security protocols.
• Partner with key stakeholders to analyze business needs and develop technology solutions.
• Oversee IT operations and internal ticketing, improving response times, workflows, and service quality.
• Provide expertise in troubleshooting complex hardware, software, and systems-related issues.
• Standardize and manage hardware, device setup, onboarding/offboarding processes, and system configurations.
• Identify inefficiencies in current workflows and systems, and implement improvements or automation.
• Lead IT-related projects from planning through full execution.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• 5+ years of experience in IT operations, systems, or infrastructure roles.
• Proven track record of managing projects and implementing systems across an organization.
• Experience managing company-wide IT environments, including hardware, software, and systems infrastructure.
• Strong working knowledge of computer systems, security, network and systems administration, databases, cloud-based tools, and business software platforms.
• Experience evaluating and implementing software solutions and managing vendor relationships.
• Strong critical thinking and decision-making skills.
• Exceptional project management skills.
• Strong attention to detail.
• Ability to operate both strategically and hands-on within a fast-paced environment.
• Experience in a law firm or professional services environment (preferred).
• Experience with platforms such as QuickBooks, Box, or practice management systems (preferred).
• Experience with workflow automation tools or system integrations (preferred).
• Experience leading software migrations or system consolidation efforts (preferred).

Skills

• IT infrastructure management
• Systems administration
• Security protocols
• Software implementation
• Vendor management
• Project management
• Troubleshooting
• Workflow optimization
• System configuration
• Cloud-based tools
• Business software platforms
• QuickBooks (preferred)
• Box (preferred)
• Practice management systems (preferred)
• Workflow automation tools (preferred)
• System integrations (preferred)
• Software migrations (preferred)
• System consolidation (preferred)

Location

• Austin, Texas

Work Type

• Full-time

Experience Level

• 5+ years of experience

Education Level

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.

Salary/Compensations

• $75,000 – $115,000 based on experience

Benefits

• Paid time off (20 days)
• 10 paid holidays
• IRA plan with company contribution match (up to 3% match)
• Medical, vision, and dental insurance (90% of Medical covered by the firm)
• Paid parental leave
• Opportunities for ongoing training and mentoring
• Opportunities to advance and grow within the firm

About the Company

• At Zinda Law Group, we're not just a law firm; we're a dynamic force driven by skill, compassion, and an unwavering commitment to making a real difference in people's lives.
• We're not afraid to challenge the status quo.
• We thrive on innovation and leverage cutting-edge technology to redefine the legal landscape.

Equal Opportunity

• Zinda Law is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected status as required by applicable law.