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About the Role

This role will develop and manage the Service business in both recurring (Preventative Service Agreement) and non-recurring (Labour & Material) revenue streams to achieve a designated financial plan and develop profitable business with new and existing customers.

Responsibilities

• Lead, drive and cascade service objectives to customers and team members in line with company values, approach and required methodologies.
• Ensure PSA and L&M contractual objectives & operational excellence are delivered at all times, with ownership and accountability for service teams' operational excellence outcomes.
• Service existing and potential customers to ensure company products and services outcomes meet customer & business requirements, while gathering information regarding future opportunities.
• Proactively implement processes to ensure client relationships are maintained, managed and developed.
• Act professionally at all times and take complete ownership of client relationships, engagement and satisfaction.
• Support the management team with the formulation and execution of Service growth strategies.
• Mentor, influence and co-ordinate the service team, including sales, technicians, team leaders, coordinators and admin resources to ensure alignment and delivery of service for growth and profitability.
• Implement, maintain and develop account management strategies to target specific industries and markets, based on current and future business requirements.
• Review, negotiate and support business contract management activities.

Requirements

• Performs all business activities with integrity and the highest ethical standards.
• Experience in developing successful relationships with customers and delivering results.
• Outstanding written, verbal communication and soft skills.
• Excellent networking skills, business minded, change orientated and pro-active.
• Has a strong established network in the local market.
• Focuses on customers, consultative approach and solution focused.
• Strong commercial acumen.

Skills

• Chiller & HVAC services & products knowledge
• Engineering or Technical qualification
• Networking
• Consultative approach
• Solution focused

Location

• Local market

Work Type

• Permanent
• Full-time

Education Level

• Engineering or Technical qualification

Salary/Compensations

• Base + super + car allowance + incentive

About the Company

• Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
• Helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
• For more than 140 years, Johnson Controls has delivered performance where it really matters.
• Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
• This role will offer autonomy and flexibility to make it your own and provide a pathway for a long-term career JCI career.
• Global company with strong systems and support.
• Johnson Controls enhances the intelligence of buildings through a full range of systems and digital solutions, making them safer, more comfortable, more efficient, and more sustainable.
• Offers the world’s largest portfolio of building products, technologies, software, and services.

Equal Opportunity

• JCI’s Diversity & Inclusion: Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success.
• Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.
• Our D&I mission elevates each employee’s responsibility to contribute to our culture.
• It’s through these contributions that we’ll drive the mindsets and behaviours we need to power our customers’ missions.
• You have the power. You have the voice. You have the culture in your hands.