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About the Role
This role is for a dedicated and hands-on customer service/admin professional at a hearing clinic. You will provide exceptional service to predominantly older clientele, assisting them with managing their hearing health. Full training and ongoing support are provided.
Responsibilities
- Welcome clients and manage their experience for optimal outcomes
- Schedule and confirm appointments for clients
- Provide administrative support to Clinicians (Audiologists/Audiometrists)
- Manage the day-to-day operations of clinics, including opening and closing procedures
- Manage the clinic phone line and shared email inbox
- Bill clients correctly and process payments
- Learn and competently use a range of software and applications
Requirements
- Prior experience in face-to-face customer service and/or administration role
- A passion for delivering an amazing client experience
- Great communication and active listening skills
- Resilience, self-motivation and energy
- Excellent organizational and time management skills
- Ability to work autonomously and effectively within a team
- Focus on results and optimal outcomes for clinic and clients
- Intermediate computer skills
- An interest in learning about features and basic repair/maintenance of hearing aids
Skills
- Customer service
- Administration
- Communication
- Active listening
- Organizational skills
- Time management
- Computer skills
Location
- Double Bay, NSW
Work Type
- Permanent
- Full-time
- Monday to Friday
- 9:00am to 5:00pm
Salary/Compensations
- Competitive remuneration package including base salary plus monthly performance bonuses
Benefits
- Salary packaging options
- Uniform Allowance
- Paid Parental Leave
- Paid Birthday Leave
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
- Generous employee discounts on Sonova Products for yourself and your family
- Online Wellbeing Centre & Employee Assistance Program (EAP)
- Access to the LinkedIn Learning Platform
- Opportunity to grow and develop in your role and beyond
About the Company
- Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide.
- We exist to make a positive difference in our clients lives through better hearing.
- We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.
- Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing.
- Join our mission and become part of our team!