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About the Role
Sling & Stone is seeking a Client Operations Manager to serve as the operational engine of the agency. This role will bridge account teams, operations, finance, and clients to ensure smooth project delivery, balanced workloads, and profitable accounts. The ideal candidate is passionate about problem-solving and leveraging AI and tech tools.
Responsibilities
- Partner with account directors to build accurate Statements of Work (SOWs) and track budgets to protect agency margins.
- Manage team time, including leave requests and resource allocation, to ensure balanced workloads.
- Own and evolve project management tools, systems, and processes, developing AI-enabled and automated workflows.
- Maintain knowledge resources, procedure notes, and training materials for team access.
Requirements
- 4+ years of experience in operations, project management, or account management, preferably within a PR, marketing, or creative agency, professional services consultancy, or a fast-growing scaleup.
- Commercial acumen, including understanding budgets, burn rates, and profitability analysis.
- Experience as an AI early adopter and power user of tools like Google Workspace, Gemini, Slack, Mavenlink (or ERPs), and Guru.
- Ability to connect and automate data sources to create seamless workflows.
- Highly organized with the ability to hold teams accountable to processes and deadlines with empathy and firmness.
- A proactive and positive attitude, finding engaging ways to manage operational needs while keeping the team energized.
Skills
- Project Management
- Operations Management
- Account Management
- Budget Management
- Resource Allocation
- Process Improvement
- AI Tools
- Google Workspace
- Gemini
- Slack
- Mavenlink
- Guru
- Zapier
- n8n
- Claude Code
- OpenClaw
Location
- Auckland
- Sydney
- Melbourne
- Singapore
Work Type
- Full-time
- Hybrid
Experience Level
- 4+ years
Benefits
- 20 days annual leave per year
- 10 days wellness leave per year
- End of year holiday break
- 2 additional days per calendar year to use as desired
- 2 additional days per calendar year to volunteer for a charity
- Up to 12 weeks Paid Parental Leave
- Up to 8 weeks Paid Compassionate Pregnancy Loss Leave
- Meeting Free Fridays
- Opportunities to work from other Sling & Stone or VCCP offices globally
About the Company
- Sling & Stone is a communications and marketing agency focused on challenger brands, disruptors, and visionaries.
- The agency helps brands change how people live, work, or play globally.
- Sling & Stone has a team of over 60 professionals across Australia, New Zealand, and Singapore.
- The agency was recognized as Provoke Best Agency of the Year in APAC and ranked in the top 10 globally.
- They are selective about their clients, focusing on brands that shape the future.
- Core values include Gumption, Build, Play, and Tune in.
- The company provides training, skills development, and support for career growth.
- They are part of the VCCP group.
Equal Opportunity
- Sling & Stone is an Equal Opportunity Employer.
- They value diversity and inclusion, believing the best teams are built with people from various backgrounds and perspectives.
- They encourage applications even if candidates do not meet every specification.
- Discrimination is not practiced based on age, gender, gender identity, race, sexual orientation, nationality, religion, or disability.
- Personnel are selected based on merit, professional qualities, and alignment with company values.
- The company is committed to building a diverse and inclusive team.