Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
About the Role
As a Trade Services Executive at CMC Markets, you'll play a crucial role in maintaining our 14-year streak as recipients of “Canstar's Most Satisfied Customers” award. Based in our vibrant Barangaroo office, you'll dive into the fast-paced world of financial services. You'll gain invaluable experience, develop your skills, and lay the foundation for a thriving career in the industry whilst participating in our career development pathway. Your journey begins with comprehensive training, including the prestigious RG146 Financial Regulatory qualification. You'll become an expert in our cutting-edge trading platforms, learning from industry professionals who are passionate about your growth.
Responsibilities
- Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
- Act as a brand ambassador, delivering exceptional service that keeps our clients coming back.
- Identify opportunities to enhance the client experience, contributing to our industry-leading reputation.
- Provide our clients a world-class experience.
Requirements
- Has a strong customer service orientation and thrives in a client-centric environment.
- Demonstrates passion and enthusiasm for the global financial markets, CFD trading, or investments industry.
- Communicates effectively, both verbally and in writing.
- Shows resilience and adaptability in a high-volume call centre setting.
- Eligibility to work in Australia permanently.
- Previous customer service experience is a plus, but your attitude and willingness to learn are what truly matter.
Skills
- Customer service
- Client-centric
- Financial markets
- CFD trading
- Investments
- Communication (verbal and written)
- Resilience
- Adaptability
Location
- Barangaroo office
Work Type
- Five days in the office
Experience Level
- Entry level
Education Level
- RG146 Financial Regulatory qualification
Benefits
- Accrue 5 additional annual leave entitlements each year called My Days
- Enjoy 5 extra annual leave days once you pass 12 months
- Birthday off
- Free annual charity day
- $0 trades for all domestic and international equity orders
- Continuous learning and development
- Unlimited access to a dedicated benefits & wellbeing hub
- Save money through various retailer discounts
- Resources to enhance physical and mental wellbeing
- Free breakfast cereals, condiments, and coffee
- Culture club activities (fitness, pizza making classes, socialising, trivia, lawn bowls)
About the Company
- CMC Markets is one of the world’s first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone.
- Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there.
- Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution.
- We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential.
- We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.
Equal Opportunity
- We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work.
- We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.