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About the Role

As the Sales Advisor, you are the friendly face that greets customers and embodies the heart of the brand. You'll provide high-level service, initiate conversations, assist at the cash desk, fitting rooms, and shop floor, and process deliveries, replenish stock, and merchandise garments. Your role is essential in creating welcoming experiences that showcase the best of the brand, guiding customers with warmth and enthusiasm to uplift and inspire.

Responsibilities

Initiating conversations
Assisting at the cash desk, fitting rooms and throughout the shop floor
Processing deliveries
Replenishing stock
Merchandising the latest garments on the shop floor

Requirements

Customer-focused: Enjoy engaging with people and committed to delivering excellent service.
Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
Action-oriented: Proactive and driven to take initiative and get things done with quality.
Strong communicator: Genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
Brand enthusiast: Passion for the brand and collection, and love sharing that enthusiasm with customers.
Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
English language skills
Understanding of store operations & customer service skills from previous retail experience
Confident in offering customers advice on fashion trends, materials, sizing etc
Applicants must have the right to work in the UK before commencing employment.

Skills

Customer service
Fabrics knowledge
English language skills

Location

Work Type

Full-time
35 hours a week

Experience Level

Previous experience in customer service and familiarity with fabrics are nice to have, but not mandatory.

Benefits

25% staff discount across all H&M Group brands—available both in-store and online.
Included in our H&M Incentive Program (HIP)

About the Company

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Equal Opportunity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation.
We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences.
This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.
That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.