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About the Role
We are looking for a warehouse support associate to support our team. A successful candidate will have strong technical and/or client service acumen. This person will support our head technician and logistics lead via various activities. Depending on fit, a successful candidate may transition to a technician, logistics lead, or a technical sales and support role.
Responsibilities
- Organizing, tracking, packing and fulfilling espresso machine and small pack shipments
- Receiving purchase orders, making kits, and organizing products and parts
- Assisting technicians by cleaning and testing espresso machines, as well as disassembling and reassembling exterior panels
- Cleaning espresso machines for photos and taking photos
- Ad hoc tasks and process improvement activities, as required.
Requirements
- Strong technical and/or client service acumen
Location
- Austin, Texas
Work Type
- Full-time
About the Company
- Pro Coffee Gear is a rapidly growing commercial equipment sales and service business based in Austin Texas.
- We create exceptional buying experiences for our clients and seek to constantly innovate.
- Our team is committed and resourceful.
- Pro Coffee Gear is a rapidly growing coffee equipment e-commerce company based on our 20 acre ranch in Austin, Texas.
- We aim to make it easy for our clients to equip their business or hobby with high quality coffee equipment while spending less.
- On the client-side, we pair delightful online purchase experiences with expert 1-1 consultations.
- On the operations side, we've built deep experience across the equipment spectrum, and a proprietary process for refurbishing espresso machines.
- We don't simply move boxes.
- We aspire to be the foremost technical experts in coffee equipment, and to leverage that expertise to help our clients succeed for the long-term.
- We support this mission with continual training, outstanding aftersales support, and one of the largest equipment and parts selections in the country.
- Our warehouse team has a relaxed but professional culture.
- We work hard but enjoy and have fun at work.
- We're also a curious bunch who are fascinated by different coffee making equipment, their nuances across brand, and how they make coffee.
- We also genuinely enjoy coffee and the process of helping our clients make it.
- On the operational side, we take pride in delivering high quality products and identifying any potential issue a client might face before it happens.
- We are honest and ruthless about finding the root causes of problems when they occur, and revise our system design to minimize the chance that they will happen again.
- If something doesn't go according to plan, we unpack what happened and learn from it - no matter how small the issue may be.
- We embrace problems as learning opportunities we can use to grow.
- We strive to disassociate the person from the problem, which helps us be high performers without the stress typically associated with "making a mistake".
- Because we observe and debug small problems that come up before they become big problems, we rarely encounter aftersales issues.
- We embrace the small stresses associated with proactively avoiding major issues.
- This helps us avoid time consuming and emotionally laborious "fire fighting" exercises.
- It also allows us to be generous with our time when things don't go as planned.