Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This dynamic role covers several aspects of warehouse operations, including refurbishing espresso machines, organizing and fulfilling shipments, taking product photos, ordering parts, and handling local equipment installations. These diverse experiences will provide a foundation for growth within the company and specialization based on work preferences and future company needs.

Responsibilities

• Refurbishing espresso machines using the Pro Renewal Process
• Organizing and fulfilling shipments
• Taking product photos
• Ordering parts
• Handling local equipment installations

Requirements

• Strong technical and client service acumen or high potential to develop in those areas
• Curiosity about learning new things and enjoying deeply understanding how something works
• Appreciates the art of making coffee and/or the engineering of mechanical systems
• Strong attention to detail and obsessive about getting things right
• Mild dissatisfaction with the status quo and motivated by potential improvements
• Receptive to in-the-moment feedback
• Previous coffee tech or auto tech experience or training
• Able to accurately observe and debug cause and effect relationships in mechanical systems
• Able to concisely articulate why something is broken and how to fix it
• Organized spatially and mentally
• Previous customer service experience or training
• Able to empathize well
• Says what they will do and does what they say
• Can professionally and positively interact with customers, even when they're unfair or uncomfortable

Skills

• Technical acumen
• Client service acumen
• Debugging mechanical systems
• Spatial organization
• Mental organization
• Empathy
• Professional communication

Location

• Austin, TX
• In person

Work Type

• Full-time
• 8 hour shift
• No weekends

Experience Level

• Early-stage company experience
• Potential for growth

Salary/Compensations

• $18.00 - $22.00 per hour

Benefits

• Paid time off
• Professional development assistance
• Opportunities for career growth and advancement
• Autonomy and opportunities for personal and professional development
• Take part in an international team!

About the Company

• Pro Coffee Gear is a small business in Austin, TX.
• We are professional, agile and fast-paced.
• Pro Coffee Gear is a rapidly growing coffee equipment e-commerce company based on our 20-acre ranch in Austin, Texas.
• We aim to make it easy for our clients to equip their business or hobby with high-quality coffee equipment while spending less.
• On the client side, we do this by pairing delightful online purchase experiences with expert 1-1 consultations.
• On the operations side, we've built deep experience across the equipment spectrum, and a proprietary process for refurbishing espresso machines.
• We don't simply move boxes.
• We aspire to be the foremost technical experts in coffee equipment and to leverage that expertise to help our clients succeed for the long-term.
• We support this mission with continual training, outstanding after-sales support, and one of the largest equipment and parts selections in the country.
• We're looking forward to having you grow with us!
• Our warehouse team has a relaxed but professional culture.
• We work hard but enjoy and have fun at work.
• We're also a curious bunch who are fascinated by different coffee-making equipment, their nuances across brands, and how they make coffee.
• We also genuinely enjoy coffee and the process of helping our clients make it.
• On the operational side, we take pride in delivering high-quality products and identifying any potential issue a client might face before it happens.
• We are honest and ruthless about finding the root causes of problems when they occur and revise our system design to minimize the chance that they will happen again.
• If something doesn't go according to plan, we unpack what happened and learn from it - no matter how small the issue may be.
• We embrace problems as learning opportunities we can use to grow.
• We strive to disassociate the person from the problem, which helps us be high performers without the stress typically associated with 'making a mistake'.
• Because we observe and debug small problems that come up before they become big problems, we rarely encounter after-sales issues.
• We embrace the small stresses associated with proactively avoiding major issues.
• This helps us avoid time-consuming and emotionally laborious 'firefighting' exercises.
• It also allows us to be generous with our time when things don't go as planned.

Equal Opportunity

• At Pro Coffee Gear, we believe in the strength of diversity and equal opportunities for all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.