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About the Role
As the Sales Advisor, you are the friendly face that greets customers and embodies the heart of the brand, providing high-level service from initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor. Your role is essential in creating welcoming experiences that showcase the best of the brand, guiding customers with warmth and enthusiasm.
Responsibilities
- Initiating conversations with customers
- Assisting customers at the cash desk, fitting rooms, and shop floor
- Processing deliveries
- Replenishing stock
- Merchandising garments on the shop floor
Requirements
- Customer-focused: Enjoy engaging with people and committed to delivering excellent service.
- Adaptable and flexible: Responsive to changing priorities and customer requests.
- Action-oriented: Proactive and driven to take initiative and get things done with quality.
- Strong communicator: Genuine interest in people, communicate clearly, and actively listen.
- Eager to learn: Open to feedback and seeking opportunities for growth.
- Brand enthusiast: Passion for the brand and collection, and sharing that enthusiasm.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills
- Right to work in the UK
- Willingness to complete an online, skills-based assessment
Skills
- Customer service
- Fashion trend advice
- Material advice
- Sizing advice
Location
- UK
Work Type
- Part-time
- Contract
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- 25% staff discount across all H&M Group brands (in-store and online)
- Inclusion in the H&M Incentive Program (HIP)
About the Company
- COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
- The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Equal Opportunity
- At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation.
- We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences.
- This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.
- That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.