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About the Role

The People & Culture Manager will oversee all human resources and workplace compliance functions for Fairmont Heritage Place, Ghirardelli Square, in accordance with Accor policies and relevant regulations. This role is responsible for colleague relations, performance management, talent development, benefits administration, and fostering a culture aligned with Accor’s values.

Responsibilities

• Lead and manage the day-to-day operations of the People & Culture Department, supporting the execution of the property’s People & Culture strategy.
• Partner with leadership to address organizational needs across employee relations, payroll, compensation and benefits, recognition, development, administration, and colleague wellness.
• Promote a positive and inclusive workplace culture by fostering open communication, trust, mutual respect, and continuous feedback.
• Build and maintain effective working relationships with internal and external stakeholders, consistently delivering professional and engaging service.
• Lead end-to-end recruitment and hiring processes, including job postings, applicant tracking, candidate follow-up, job offers, background checks, I-9 compliance, and onboarding administration.
• Facilitate new hire orientation, onboarding programs, and Heartist Culture training to promote engagement, compliance, and brand alignment.
• Oversee internal mobility processes, including internal applicants, referral programs, and tracking of referral payouts.
• Serve as the technical point of contact for Ceridian, Employee Benefits Portal, and HERO, supporting system implementation, testing, training, audits, and continuous improvements.
• Oversee benefits administration and review bi-weekly payroll processing to ensure accuracy and compliance with local, state, and federal regulations.
• Oversee and support annual performance review cycles, goal setting, talent development planning, and Employee Engagement Survey action planning.
• Produce HR metrics, corporate and regulatory reports, and workforce analytics including turnover, training hours, promotions, wage analysis, and budget planning.
• Collaborate with Northern California People & Culture teams to support Learning & Development and Diversity, Equity & Inclusion initiatives.
• Develop, implement, and enforce policies, procedures, and standards in alignment with Accor requirements, California labor laws, industry best practices, and local regulations.
• Ensure full compliance with all company policies, employment legislation, GDPR, PCI, data privacy standards, and all applicable local and state regulations.
• Ensure adherence to the Davis-Stirling Civil Code and all applicable HOA Governing Documents related to employment practices and governance.
• Act as the primary liaison for labor relations, maintaining positive relationships with organized labor groups and shop stewards.
• Participate in labor negotiations, grievance processes, disciplinary actions, and contract interpretation or dispute resolution.
• Lead and complete all required annual corporate and regulatory audits, including payroll, wage compliance, 401(k), and other compliance-related audits.
• Support the completion of the Annual SAQ Audit and partner with the Executive Team to develop and implement corrective action plans to strengthen controls and ongoing compliance.
• Other duties as assigned.

Requirements

• Bachelor’s degree in business, Human Resources, Hospitality Management, or a related field, or an equivalent combination of education and relevant professional experience.
• Minimum of 5 years of progressive experience in People & Culture (Human Resources), compliance, labor relations, operations, and/or community or property management.
• Minimum of 2 years of experience in Hospitality preferred.
• Proven experience leading, developing, and advising teams, with strong written and verbal communication skills to effectively engage colleagues at all levels, senior leadership, and ownership stakeholders.
• Demonstrated knowledge of human resources practices, California labor laws, employment regulations, and labor relations.
• Experience utilizing HR and compliance-related systems for recruitment, benefits administration, reporting, analysis, and presentations.
• Highly organized, responsible, and reliable, with exceptional attention to detail and confidentiality.
• Proficiency in Microsoft Office applications and other relevant business systems.
• Valid CA drivers’ license must be in good standing.
• Strong interpersonal skills with the ability to work collaboratively in a team-oriented environment.
• Demonstrated ability to remain calm, professional, and service-focused while responding to colleague needs.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.
• Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Skills

• Human Resources
• Workplace Compliance
• Colleague Relations
• Performance Management
• Talent Development
• Benefits Administration
• Accor Policies
• HOA Governing Documents
• Local, State, and Federal Regulations
• Make Special Happen Promise
• Employee Relations
• Payroll
• Compensation
• Recognition
• Colleague Wellness
• Open Communication
• Trust
• Mutual Respect
• Continuous Feedback
• Stakeholder Management
• Recruitment
• Hiring Processes
• Job Postings
• Applicant Tracking (SmartRecruiters)
• Onboarding Administration
• New Hire Orientation
• Heartist Culture Training
• Internal Mobility
• Ceridian
• Employee Benefits Portal
• HERO (Talent Acquisition, Performance Management, and Learning)
• System Implementation
• System Testing
• System Training
• System Audits
• Continuous Improvements
• Payroll Processing
• Performance Review Cycles
• Goal Setting
• Talent Development Planning
• Employee Engagement Survey (EES) Action Planning
• HR Metrics
• Corporate Reports
• Regulatory Reports
• Workforce Analytics
• Turnover Analysis
• Training Hours Tracking
• Promotions Tracking
• Wage Analysis
• Budget Planning
• Learning & Development
• Diversity, Equity & Inclusion
• Policies and Procedures Development
• California Labor Laws
• Industry Best Practices
• Employment Legislation
• GDPR
• PCI
• Data Privacy Standards
• Davis-Stirling Civil Code
• Labor Relations
• Labor Negotiations
• Grievance Processes
• Disciplinary Actions
• Contract Interpretation
• Dispute Resolution
• Annual Corporate Audits
• Regulatory Audits
• Payroll Audits
• Wage Compliance Audits
• 401(k) Audits
• SAQ Audit
• Corrective Action Plans
• Microsoft Office Applications
• Interpersonal Skills
• Teamwork
• Service Focus

Location

• San Francisco

Work Type

• Full-Time
• Permanent

Experience Level

• 5+ years progressive experience in People & Culture (Human Resources), compliance, labor relations, operations, and/or community or property management
• 2+ years experience in Hospitality preferred

Education Level

• Bachelor’s degree in business, Human Resources, Hospitality Management, or a related field, or an equivalent combination of education and relevant professional experience.

Salary/Compensations

• USD 110,000 - USD 125,000

Benefits

• Salary Range $110,000 - $125,000 annual salary plus benefits and bonus
• Complimentary upgrades
• Extended stays
• Discounted stays across Fairmont & Raffles properties
• Special dining discounts
• Wellness discounts
• Added luxuries to enhance your experience

About the Company

• Fairmont Hotels & Resorts is a network of 90 spectacular properties, with 34 more in the pipeline, in 30 countries.
• Fairmont Heritage Place, Ghirardelli Square is a Private Residence Club with 53 one, two and three bedroom residences.
• Our values are Respect, Excellence, Belonging, Empowerment, and Integrity.

Equal Opportunity

• Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.