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About the Role

The Housekeeper is responsible for maintaining a clean, safe, and welcoming environment for guests. This role performs routine and deep cleaning of guest rooms, hallways, laundry areas, and common spaces while ensuring company cleanliness standards and guest service expectations are met. The Housekeeper plays an important role in guest satisfaction by ensuring accommodations are properly maintained and ready for occupancy.

Responsibilities

• Clean guest rooms according to company standard operating procedures
• Remove trash and miscellaneous debris from guest rooms and surrounding areas
• Ensure all areas of hotel are up to company standards even if not assigned cleaning area
• Clean bath area including tub, toilet, sinks, walls, lights, removing and replacing bath linens
• Clean kitchen and dining area including refrigerator, microwave, sink, counters, cabinets, and tables
• Clean floors by vacuuming and washing floors according to standard operating procedures
• Maintain all furnishings by dusting and polishing furniture and appliances
• Maintain outside of room appearance by cleaning siding, A/C grill, doors, and windows
• Notify Head Guest Room Attendant of room readiness
• Keep supplies ready by restocking housekeeping cart at the end of shift
• Operate housekeeping equipment by following standard operating procedures
• Notify supervisor immediately of any safety and/or security violations of policy
• Notify supervisor immediately of any guest concerns
• Maintain superior customer service when interacting with guests

Requirements

• Possess good knowledge of housekeeping/laundry standard operating procedures and techniques
• Ability to follow instructions, directions and meet deadlines
• Ability to clean the minimum required rooms per shift
• Ability to scrub and scour surfaces, extend arms overhead when performing cleaning tasks and the ability to stoop, bend and squat
• Ability to step in and perform a variety of housekeeping/laundry positions in response to business needs
• Ability to visually inspect guest rooms, public areas, service areas, etc. for quality in cleanliness and presentation
• Ability to manage multiple activities often in stressful situations and with time constraints
• Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• Occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl
• Indoor work with hard and carpeted surfaces
• Standing for eight (8) hour shifts
• Exposure to extreme weather conditions, cold and heat

Skills

• Customer service
• Housekeeping
• Laundry
• Cleaning
• Attention to detail

Location

• 7812 Clock Tower Drive Austin, Texas 78753

Work Type

• Full-time

Benefits

• Easy to follow training programs & supportive team throughout the onboarding process
• Health, dental, vision, life and disability insurance for full-time employees
• 401k with company match
• PTO for full-time employees
• Sundays off and no late shifts!
• Flexible schedules
• Weekly payroll
• Competitive compensation and benefits package
• Exceptional work/life balance
• Paid Personal Time Off (PTO)
• Comprehensive training programs
• Competitive starting salaries
• Bonus Potential

About the Company

• InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states.
• Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns.
• InTown Suites provides apartment-style suites that are designed for extended weekly, monthly, or even longer stays and includes in-room kitchens with a full-size refrigerator, two-burner stovetop, and microwave.
• Fully renovated premium suites also provide a brand new kitchen with more comfort and storage for guests.
• It’s sister brand, Uptown Suites, is the newest way to extended stay with 8 extended stay properties across the country.
• InTown and Uptown Suites are proud to provide our employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce.
• Come join our 1,400 (and growing) team members!
• Our Mission: We make every guest stay memorable with small gestures that make a big difference.
• Our core values help guide us on this journey.
• Unexpected Delight – We deliver wow in the now by speaking and acting with warmth and graciousness, constantly delivering through “little things that go a long way.”
• Efficiency – Like anyone on a budget, we do more with less. We keep it simple and always consistent and approach everything with clarity and self-discipline.
• Unity – We support one another, celebrate successes, and have each other’s backs.
• Integrity – We do the right thing even when no one is watching.
• Passion – We go all in! We’re a culture of doers.

Equal Opportunity

• InTown and Uptown Suites are proud to provide our employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce.