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About the Role

The Director, Total Rewards is a foundational leadership role responsible for shaping the strategy, structure, and sustainability of how The Trevor Project rewards, supports, and invests in its people. This role defines and leads the enterprise-wide approach to compensation, benefits, payroll, and recognition, establishing the philosophy, infrastructure, and governance required for an evolving, mission-driven workforce. The position is both strategic and hands-on, involving the design of Total Rewards philosophy, compensation structure, wellness and retirement benefits, and recognition programs that align with the organization's values.

Responsibilities

Define, codify, and socialize Total Rewards philosophy, including pay positioning, internal equity, and transparency.
Partner with the Chief People Officer to translate workforce strategy into multi-year compensation, benefits, and payroll plans.
Serve as a strategic thought partner to executive leadership on total rewards implications of organizational decisions.
Establish metrics, dashboards, and governance reporting for the Total Rewards function.
Oversee pay bands, job architecture, and leveling framework to support equity and growth.
Design and lead annual compensation and promotion cycles.
Establish standards for setting compensation ranges for new and existing roles.
Provide strategic guidance on offers, retention, promotions, and incentive design.
Lead the strategy, design, and annual planning of health, welfare, retirement, and wellbeing programs.
Spearhead ERISA compliance, Form 5500 filings, ACA reporting, and nondiscrimination testing.
Own and strengthen benefits and compensation vendor partnerships.
Partner with Internal Communications to elevate awareness and utilization of benefits and wellbeing offerings.
Cultivate the formal employee recognition program, designing a framework that reflects organizational values.
Partner with the Director, Talent & Inclusion to integrate recognition into the employee experience.
Set the strategic direction for payroll operations, overseeing multi-state processing, garnishments, and reporting.
Ensure compliance with multi-state labor, unemployment, disability, and workers' compensation registrations.
Establish a payroll reporting and variance-analysis cadence.
Cultivate a sustainable framework for leave and accommodations across multiple states.
Lead, coach, and develop the Sr. Payroll Manager and Benefits & Compensation Manager.
Foster a collaborative, accountable, and growth-oriented team environment.
Establish clear roles, responsibilities, and centralized ownership for Total Rewards processes.
Build sustainable processes, documentation, and playbooks.
Navigate the organization's collaborative environment, building strong partnerships with Finance, Legal, Internal Communications, and the People team.
Contribute to organizational change management, process improvement, and operational stabilization.
Ensure all programs and practices align with organizational values, laws, regulations, and equitable practices.
Approach all work with empathy and inclusion, building relationships and developing mutual understanding.
Communicate clearly, distilling complex information into easily digestible narratives.
Work collaboratively with relevant external partners.
Demonstrate a commitment to fostering and maintaining an environment of inclusion and belonging.
Maintain knowledge competency relating to The Trevor Project’s programs, services, and strategic goals.
Demonstrate fair, ethical, and equitable business practices.
Handle sensitive and confidential matters with discretion and integrity.
Learn eagerly, share knowledge appropriately, and improve continuously.
Demonstrate successful planning and problem-solving skills, including multitasking.
Demonstrate attention to detail and accuracy.
Handle other relevant duties and responsibilities as assigned.

Requirements

8+ years of progressive Total Rewards experience, including direct ownership of compensation, benefits, and payroll strategy within complex, multi-state nonprofit organizations.
Demonstrated success building or transforming Total Rewards programs within evolving, growing, or mission-driven environments.
Deep technical expertise across benefits administration, retirement plan management, 5500 filings, ACA and nondiscrimination testing, and multi-state payroll compliance.
Experience administering total rewards programs within a unionized environment under a collective bargaining agreement including 24/7 and shift-based staff.
Demonstrated experience leading leaves and accommodations across multiple states.
Demonstrated success leading and developing high-performing teams.
Demonstrated ability to balance strategic leadership with hands-on execution in fast-paced, evolving environments.
Strong project management and operational planning skills.
Strong analytical capability, including advanced Excel skills and experience leveraging HRIS and Total Rewards technology.
Exceptional communication, collaboration, and relationship-building skills across all organizational levels.
Professional proficiency in spoken and written English.
Demonstrated commitment to fostering inclusive, equitable, and mission-aligned workplace practices.
Ability to navigate ambiguity, organizational change, and evolving priorities with professionalism and sound judgment.
Strong emotional intelligence, integrity, discretion, and ability to build trust.

Skills

Total Rewards strategy
Compensation strategy
Benefits administration
Retirement plan management
Payroll compliance
ERISA compliance
ACA reporting
Nondiscrimination testing
Form 5500 filings
Leave and accommodations management
Recognition program design
HRIS technology
Advanced Excel skills
Project management
Operational planning
Analytical capability
Communication
Collaboration
Relationship-building
Emotional intelligence
Integrity
Discretion
Spanish language proficiency (plus)

Location

Remote in the continental US, Alaska, or Hawaii

Work Type

Full-time
Remote

Experience Level

Director
8+ years of progressive Total Rewards experience

Salary/Compensations

$125,000–$140,000

Benefits

Wellness programs
Retirement benefits plan

About the Company

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people.
Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support.
To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs.
They have been saving lives every day for over 25 years.
Company values: Heart, Integrity, Community, Belonging, Progress.

Equal Opportunity

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy.
The Trevor Project complies with all applicable laws regarding equal opportunity in employment.
Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve.
We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.