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About the Role

Richemont is seeking a Deputy Boutique Manager for its Berlin boutique. This role involves team leadership, boutique operations, performance analysis, and client relationship management within the luxury sector.

Responsibilities

• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network.
• Ensure the day-to-day management, training, coaching & motivation of the boutique team.
• Monitor individual objectives, evaluate individual performance, and support personal development and talent development.
• Ensure the proper knowledge & respect by all members of the team of the processes and Maison’s procedures at all stages of the sales ceremony.
• Be responsible for the integration of new comers.
• Follow up on training and sales coaching with the direct report.
• Evaluate, set and monitor the performance and objectives for the direct report.
• Supervise and be responsible for the back office and administration of the boutique.
• Oversee the boutique expenses and ensure the execution and delivery in time of all boutique reports.
• Implement and monitor all brand and boutique policies, procedures and guidelines.
• Respect all group, Maison and boutique policies procedures and guidelines.
• Participate in the set up and breakdown of the boutique.
• Assist the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand & boutique targets.
• Lead the implementation and monitoring of the boutique action plans.
• Assist the Boutique Manager to optimize boutique quantitative and qualitative performance.
• Be responsible for the store turnover and for achieving sales objectives.
• Ensure the development and strengthen the relationship with existing clients by encouraging appropriate actions and sales follow-up by the team.
• Assist the boutique manager to monitor the boutique KPIs.
• Act as an Ambassador of the Maison and support the Boutique Manager to enlarge the boutique clients’ portfolio, grow loyalty and build direct contacts with new clienteles as well as VIPs.
• Master a strong knowledge of the boutique clienteles and assess local market opportunities assisting the Boutique Manager in the development of a proactive and effective client development strategy.
• Implement & monitor relevant CRM programs and actions and their ROI.
• Actively contribute to the organization & coordination of clients’ treatments and boutique events.
• Follow up the quality of clients data registration.
• Ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism.
• Ensure staff’s appearance: uniforms, personal presentation, language, attitude with clients.
• Act as a key contact in the boutique for transversal and digital projects.
• Monitor the boutique welcoming & flows’ fluidity and co-lead the Continuous Improvement process.
• Contribute to growing and enriching the in-boutique service offer, ensuring a highly professional & unique client treatment and experience excellency.
• Carefully monitor the Client Experience Barometer boutique performance, elaborate & implement the related action plans.

Requirements

• 5-7 years of experience in selling luxury items, ideally in the jewellery and/or watch industry plus relevant management experience.
• Excellent communication skills in German and English.
• Strong leadership skills and a keen sense for our customers.
• Excellent analytical, organisational and interpersonal communication skills.
• Resilient team player with a confident, open and appropriate demeanour.
• Exact and precise working methods.
• Ideally knowledge of SAP or a similar merchandise management programme.

Skills

• Luxury sales
• Management
• German
• English
• Leadership
• Customer service
• Analytical skills
• Organizational skills
• Interpersonal communication
• Teamwork
• SAP or similar merchandise management software

Location

• Berlin

Work Type

• Full-time

Experience Level

• Management experience
• 5-7 years of experience in selling luxury items

Benefits

• Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
• Encouragement for employees to be curious, drive their own career, and dream big.

About the Company

• Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches and high-end accessories.
• Each Maison embodies a tradition of style, quality and craftsmanship.
• Richemont strives to preserve the heritage and identity specific to each of its Houses.
• The company is committed to innovating and designing new products in line with the values of its Houses, through a process of permanent creativity.