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About the Role

The RCC Operating Technologist remotely operates Building Automation Systems (BAS) in BGIS-managed client facilities. Responsibilities include implementing operator-level control changes, reviewing trend data, optimizing energy and operations, and coordinating corrective actions for complex issues. Availability for rotational shifts, on-call duties, and after-hours/weekend emergency response is required.

Responsibilities

• Works with building operators and site managers to identify operational and energy savings in BAS operations.
• Develops recommendations for BAS system changes and implements approved changes, coordinating with contractors and BAS vendors for programming and remote portal development.
• Provides input to Project Teams and/or BAS Vendors on scope and remote portal requirements.
• Performs commissioning inspections to transition projects from installation to ongoing operation.
• Responds to demand service requests for BAS/Control related issues to diagnose and rectify.
• Provides remote technical support to on-site technician teams via phone support system.
• Monitors alarms and dispatches work orders for Critical/High priority alerts.
• Optimizes facility uptime and asset integrity of assigned facilities.
• Monitors system performance and fault events, performing corrective and demand service maintenance on BAS to achieve facility uptime, uninterrupted client operations, occupant comfort, asset integrity, and energy/operating cost objectives.
• Coordinates maintenance repairs and implements temporary overrides to minimize impact while awaiting services.
• Addresses frequent failures with site teams and vendors, identifying, recording, and escalating deficiencies, and maintaining related documentation.
• Ensures remote platforms are up to date.
• Receives, actions, tracks, monitors, and reports status of maintenance and repair work within the work order management system, including progress and resolution notes.
• Uploads up-to-date installation documents obtained from installation teams and BAS vendors to the BAS after upgrades.
• Performs work in accordance with established processes and practices.
• Complies with all internal and external requirements, including environmental and health and safety.
• Trains junior operator team members on daily operations processes and troubleshooting as required.
• Provides observations about facility building automation equipment and systems conditions and deficiencies, and suggests enhancements and repairs.
• Assists in enhancing tenant and customer satisfaction.
• Maintains positive relations through the manner in which work is performed and delivered.
• Records resolution data within the service maintenance management database.
• Ensures work completed meets quality, contract response, and all other requirements.
• Receives, tracks, monitors, and reports status of maintenance and repair work within the service maintenance management database.
• Initiates documents to obtain formal approval of required work.
• Participates in and assists with facility-related projects.
• Performs other duties as assigned.

Requirements

• Must be available to work rotational shifts during business hours, be on-call, and be available after hours and weekends to respond to emergencies.
• Must be able to work shifts, be on-call and be available to respond to emergencies.
• Occasional extended hours.
• Must be available for on-call/standby and emergency call-outs as they arise.

Skills

• Remote BAS operation for multiple facilities (3 years)
• Demonstrated proficiency with BAS navigation, data-trend setting and extractions, trouble shooting (3 years)
• Medium to advance skills in word processing and spreadsheet data manipulation and analysis tools (5 years)
• Familiar with integration concepts and platforms such as BACnet systems (1 year)
• Good knowledge of optimization and energy management strategy for BAS (3 years)
• Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance (3 years)
• Strong client-service orientation along with a high sense of urgency (3 years)
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification (3 years)
• College Diploma in a related discipline
• BAS or Building Operations courses (Asset)
• Operational experience in fault detection platform (Asset)
• Mentoring skills required to support Junior BAS Operator development (Asset)
• Programming, coding, on-site installation and/or maintenance of BAS (Asset)
• Bilingualism (Asset)
• Valid driver’s license (Asset)

Work Type

• Full-time
• Regular

Education Level

• College Diploma in a related discipline
• BAS or Building Operations courses (Asset)

Salary/Compensations

• $54,185 - $67,732 per annum

About the Company

• BGIS is a global leader in integrated facility management services.
• With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients.
• Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise.
• In addition to managing a diverse portfolio of corporate offices, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
• At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization.
• We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
• We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Equal Opportunity

• BGIS is an equal opportunity employer, and we welcome you to apply for a position with us!
• If you require accommodation during the recruitment process, please contact us at askPC@bgis.com.
• Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.