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About the Role
Assess customer support needs, troubleshoot, diagnose issues, and explain potential solutions to all knowledge levels. Provide post-sale product setup assistance, manage customer queues, prioritize resources, and resolve escalations in a fast-paced retail environment.
Responsibilities
- Assess customer support needs
- Troubleshoot or diagnose issues
- Explain potential solutions to all knowledge levels
- Provide soft pass off to alternative support solutions
- Provide assistance for customer product post-sale set up support
- Manage customer queues
- Prioritize resources
- Resolve customer escalations
Requirements
- Ability to work in a fast-paced environment
Skills
- Customer support
- Troubleshooting
- Product setup assistance
- Queue management
- Resource prioritization
- Problem resolution
Location
- Google's retail store
Work Type
- Full-Time
Salary/Compensations
- $24.00 - $28.00 per hour
About the Company
- Mosaic is where every piece stands out, as each person brings their own unique set of skills. As part of the Acosta Group, Mosaic is one of the original marketing agencies specializing in interactions and creating experiences. With 3,000+ team members and hubs in Toronto and Dallas, they have spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies. They approach every project with people in mind, regardless of the channel or discipline, to create ideas that spark emotion and create action. They celebrate bold thinking and embrace curiosity.
- Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates.
Equal Opportunity
- Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations.
- Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.