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About the Role

This role goes beyond traditional administrative functions, requiring you to think operationally and improve processes to support exceptional care delivery. You will consistently deliver concierge-level services, build relationships with patients, and stay ahead of potential issues.

Responsibilities

• Provide concierge services for patients, including prescription assistance, coordination with other offices and hospitals, appointment management, follow-ups, and facilitating patient needs.
• Develop sincere relationships with patients.
• Communicate respectfully and responsively via email and phone with prospective and current patients.
• Greet and assist patients with check-in/check-out.
• Schedule appointments for physicians and send reminders.
• Coordinate and track outside consults, tests, and imaging studies for patients.
• Obtain prior authorizations for prescriptions and diagnostic companies.
• Upload labs and other outside documentation into the Electronic Medical Record (EMR).
• Answer and triage phone calls.
• Perform other assigned responsibilities and projects as needed.

Requirements

• 1 year of experience required, healthcare experience preferred.
• Advanced computer literacy, primarily with Apple computers.
• Tech-savvy comfort working in a paperless environment (EHR enabled).
• Proven track record of providing extraordinary customer service.
• Excellent critical thinking and communication skills.
• Autonomous, responsible, and proactive.
• Exceptional professional poise and sophistication are a must.
• Enthusiastic and passionate about our mission.
• Tenacity to follow through and close the loop on responsibilities.
• Excellent verbal and written communication skills.
• Exceptional ability to multi-task and self-prioritize with efficiency and high productivity.
• Adept with technology applications and services.

Skills

• Concierge services
• Patient relationship management
• Email communication
• Phone communication
• Appointment scheduling
• Prior authorization
• EMR organization
• Critical thinking
• Customer service
• Technology proficiency

Location

• San Francisco

Work Type

• Full-time

Experience Level

• 1 year of experience

Education Level

• Bachelor's Degree preferred, preferably in a science or medically-related field

Salary/Compensations

• $90,000-$100,000/year

Benefits

• 401(k) with a match (up to 3% of salary)
• Robust health benefits
• 3 weeks of paid time off
• 10 paid holidays off & 1 floating holiday

About the Company

• Private Medical has spent the last 20 years creating a new category of concierge medicine — private medicine — by designing a system that honors the relationship between patients, physicians, and each member of the care team.
• Based in California, Florida and New York, our physician-led teams work in concert with our Gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world, to provide relationship focused, evidence-based, longitudinal care to our members and their families.
• Private Medical is, by design, privately held and free from any conflicts of interests.

Equal Opportunity

• At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration.
• It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.