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About the Role

This is a dynamic, patient-facing role committed to delivering a warm welcome to all outpatients upon arrival at Cleveland Clinic London. You will contribute to an exceptional patient experience by ensuring all outpatients are fully registered. The role involves providing patient information, answering queries, and accurately collecting and verifying demographic and financial information, including insurance authorizations and payments.

Responsibilities

Meet and greet all outpatients and visitors to Cleveland Clinic London
Facilitate all in-person same day and future appointment requests and referrals
Ensure any outstanding patient demographic and financial information is complete at the point of check-in
Assist with patient check-in where this is required
Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
Collect payments as required utilising Cleveland Clinic London’s integrated payment systems
Management of cash drawer and compliance with cash reconciliation and other cash management processes and policies
Provide cost estimates to self-pay patients
Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey
Cross train across all areas of Patient Access
Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge
Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
Other duties as assigned

Requirements

Relevant experience in a patient facing environment (essential)
Experience of patient bookings via hospital computer software (preferred)
Proven ability to step outside comfort level, adapt to new challenges and assist the team (essential)
Ability to work effectively in both a team environment and independently (essential)

Skills

Computer proficiency in Microsoft Office, Excel, Word etc
Outstanding customer service, communication, confidentiality and interpersonal skills (essential)

Location

24 Portland Place, London W1B 1LU
Flexibility required to travel to other sites to cover sickness etc.

Work Type

Full time
Permanent

Salary/Compensations

Starting salary: £27,007.50
After probation salary increases to £28,500

Benefits

25 days annual leave plus Bank Holidays
Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
Private Medical & Dental Insurance
Life Assurance
Season Ticket Loan & Cycle to Work schemes
Workplace Nursery Scheme
Wellbeing Hub with mental health, coaching and EAP support
Earned Wage Access - get early access to part of your pay when needed
Access to discounts on food, retail, and more

About the Company

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
Cleveland Clinic London is part of a global health system that consistently ranks among the top hospitals in the world.
We focus on clinical excellence, safety and patient outcomes, all supported by research, medical education, technology and teamwork.
Our mission — caring for life, researching for health, educating those who serve — has driven us to seek continual innovation and improvement over our 100-year history.
At the heart of Cleveland Clinic London is our “Patients First” philosophy, which creates an environment that delivers world-class clinical care customised for you.
Our best practices include tools, techniques and methods that are measurable, replicable and evidence-based, all designed to enhance the patient experience.
Our multidisciplinary approach brings different clinical perspectives to our patient’s care, so they can benefit from the expertise of many specialists.
Cleveland Clinic London is organised into patient-centred institutes.
Expert teams combine the medical, surgical and support functions for specific body systems or health disorders to improve patient care and experience.

Equal Opportunity

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.