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About the Role

The Medical Assistant is an essential part of the care team, playing a vital role in ensuring exceptional patient care and operational efficiency. This on-call position performs clinical and administrative tasks, including patient preparation, managing calls, coordinating patient flow, and maintaining records. The role requires flexibility to work in different departments or locations, potentially including evenings or weekends, to ensure efficient patient flow and support Patient Centered Medical Home (PCMH) initiatives.

Responsibilities

Prepare patients for examination by taking vital signs, documenting medical history, and verifying the purpose of the visit.
Assist healthcare providers during patient examinations, procedures, and treatments.
Perform basic laboratory/point-of-care tests, such as blood drawings, urinalysis, and specimen collection.
Administer medications, injections, and immunizations as directed by healthcare providers.
Prepare exam rooms by ensuring cleanliness and availability of necessary supplies.
Maintain and manage medical equipment, ensuring proper functioning and cleanliness.
Ensure a clean and safe environment by maintaining infection control protocols.
Educate patients about medical procedures, treatments, and medication instructions.
Provide patients with information about preventive care, lifestyle modifications, and self-management techniques.
Answer patient inquiries regarding test results, medications, and referrals.
Ensure effective communication between patients, healthcare providers, and other staff members.
Foster a supportive and empathetic environment to enhance patient satisfaction.
Assist with patient scheduling, appointment reminders, and coordination of referrals.
Maintain accurate and up-to-date electronic medical records (EMR) and other patient documentation.
Prepare and organize patient charts for scheduled appointments.
Ensure compliance with privacy and confidentiality regulations.
Provide translation services when necessary (English/Spanish).
Assist in patient check-in and check-out processes, including verifying personal information and insurance details.
Manage incoming calls, schedule appointments, and coordinate patient flow to optimize efficiency.
Actively engage in PCMH initiatives, such as care coordination and patient engagement.
Collaborate with healthcare professionals to enhance the quality and coordination of care.
Contribute to the collection and analysis of patient feedback and satisfaction surveys.
Assist in the implementation of PCMH-related protocols and processes.
Participate in ongoing training and professional development to ensure PCMH compliance.

Requirements

High school diploma or GED.
Completion of a recognized Medical Assistant training program.
Bilingual in English and Spanish.
Basic Life Support certificate (BLS).
Basic knowledge of medical terminology and procedures.
Experience with electronic health record systems (EHR).
Ability to maintain the highest level of confidentiality when dealing with patient records and personal information.
Must be able to complete each of the essential job requirements satisfactorily.
Must meet specific immunization standards, including documentation of current immunizations (Varicella, TDAP, COVID-19, MMR, Hepatitis B) and TB test results valid within the last two (2) years.

Skills

Excellent interpersonal and communication skills
Compassionate and patient-focused approach
Strong organizational skills
Attention to detail
Ability to multitask in a fast-paced environment
Professionalism
Flexibility
Phlebotomy experience
Proficiency in using electronic health record (EHR) systems
Proficiency in Microsoft Office applications: Outlook, Word, Excel

Location

San Francisco

Work Type

On-call
As needed
Non-exempt

Experience Level

Six months of medical assistant experience in a healthcare setting (preferred)

Education Level

High school diploma or GED
Medical Assistant training program completion
National Certification as a Medical Assistant (preferred)

Salary/Compensations

$28.38 per hour

About the Company

Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.
The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services.
We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.
MNHC is certified as a Patient Centered Medical Home (PCMH).

Equal Opportunity

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.