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About the Role

The Community Relations Representative serves as the primary point of contact for residents, focusing on fostering positive relationships, managing communication, and ensuring smooth move-in and move-out processes. This role supports community management operations with a high level of customer service and professionalism, primarily conducted in person.

Responsibilities

• Serve as the primary in-person contact for residents.
• Manage all communications and inquiries via the customer relationship management (CRM) system.
• Facilitate seamless move-in and move-out experiences, including handling paperwork and identification checks.
• Address resident questions both in-person and virtually.
• Promote excellent resident experience by addressing questions and concerns promptly and professionally.
• Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
• Maintain in-depth knowledge of the assigned community portfolio.
• Collaborate with the Community Management Team to support community operations and meet customer satisfaction targets.
• Assist in organizing and participating in occasional resident events.
• Handle confidential resident and property information with discretion.
• Perform other duties and special projects assigned to support community operations and resident satisfaction.
• Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.
• Ensure compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Maintain alignment with Essex policies and procedures while managing relationships with internal and external stakeholders.
• Handle confidential resident and property information with discretion and professionalism.
• Occasional notice posting across the property portfolio.
• Regular, consistent, and timely in-person attendance.

Requirements

• High school diploma or equivalent required.
• College degree preferred.
• One year of experience in a customer service environment preferred.
• Commitment to providing exceptional customer service and a desire to help people.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively in a centralized, high-volume hub environment.
• Must work on-site in the office five days per week.
• Proficiency with Microsoft Office Suite.
• Familiarity with property management or CRM software.
• Ability to read, write, speak, and understand English.
• Capability to utilize a personal smart device for apps related to property operations and communication.
• Ability to collaborate with coworkers in person and virtually to achieve customer goals.
• Ability to comprehend, analyze, and interpret documents.
• Ability to solve problems involving several options in situations.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Highly organized and demonstrated project management skills.
• Ability to exercise initiative.
• Ability to meet all job requirements and assignments.
• Regular, consistent, and timely attendance required.
• This role requires a five-day workweek that will likely include weekend coverage.
• Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the occasional need to deliver resident notices.
• This may involve walking and use of stairs for prolonged periods of time.
• Involves the use of standard office equipment such as computers, phones, and printers.
• Availability to work a flexible schedule, including weekends.
• Travel required for occasional meetings, training, community visits.

Skills

• Customer service
• Communication
• Organizational skills
• Time management
• Microsoft Office Suite
• Property management software
• CRM software
• Problem-solving
• Project management

Location

• Richmond, California

Work Type

• On-site
• Full-time

Experience Level

• One year of experience in a customer service environment preferred

Education Level

• High school diploma or equivalent required
• College degree preferred

Salary/Compensations

• $26.92 - $31.25 per hour
• Eligible for discretionary Annual Bonus program

Benefits

• Medical
• Dental
• Vision
• Paid parental leave
• 401k employer match
• Excellence rewards
• Wellness programs
• 12 paid holidays
• 15 PTO days
• Housing discount of 20%

About the Company

• Essex Property Trust is an S&P 500 company and a proven leader in West Coast apartments.
• We are committed to the vibrant communities in which we operate, and we continually push to innovate, improve, and add value to the lives of our residents, associates, and shareholders.
• At Essex, we believe a company focused on diversity, equity, and inclusion (DEI) is the key driver of innovation and collaboration.
• We offer competitive benefits, opportunities to grow your career, and a positive workplace environment in which every employee is empowered to provide a meaningful contribution to our Company’s mission.
• Essex provides great communities in which to live, work and invest.
• We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams.
• Working at Essex is not a destination. It is a journey where you can confidently build your career.

Equal Opportunity

• Essex Property Trust is an S&P 500 company and a proven leader in West Coast apartments.
• We are committed to the vibrant communities in which we operate, and we continually push to innovate, improve, and add value to the lives of our residents, associates, and shareholders.
• At Essex, we believe a company focused on diversity, equity, and inclusion (DEI) is the key driver of innovation and collaboration.
• We offer competitive benefits, opportunities to grow your career, and a positive workplace environment in which every employee is empowered to provide a meaningful contribution to our Company’s mission.
• All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more.
• With our 12 paid holidays and 15 PTO days, work/life balance is a priority!
• Additionally, most positions are eligible for a housing discount of 20%.