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About the Role

The Data Platforms Operations Manager leads the operations and reliability of Realtor.com®'s Snowflake data platform, ensuring pipelines and infrastructure run stably, perform to SLA, and scale to meet growing demand. This role is central to simplifying, scaling, and modernizing data at Realtor.com® by shifting to a modern data operating model focused on core quality, reliability, and operational excellence. You will own day-to-day platform operations and Snowflake platform management, partnering with engineering, product, and business stakeholders to ensure reliable data flow.

Responsibilities

Building and owning the framework for day-to-day monitoring and operational support of Snowflake data platform pipelines
Owning and transitioning platform operations work into a dedicated, scalable operations practice
Ensuring platform stability and reliability through proactive monitoring, effective incident response, and timely resolution of technical issues
Owning SLA performance by tracking operational metrics, addressing breaches, and driving corrective actions
Overseeing end-to-end data operations monitoring and communicating platform performance, risks, and issues to stakeholders
Maintaining and governing operational documentation, including platform design artifacts, configuration standards, and troubleshooting procedures
Serving as the primary escalation point for operational issues, collaborating with cross-functional teams while coaching and guiding the engineering team
Acting with integrity, professionalism, and personal responsibility to uphold RDC's respectful and courteous work environment

Requirements

Minimum 6 years of recent experience managing data operations, including data pipeline monitoring and incident response, with strong knowledge of Snowflake
2+ years of people-management experience leading technical/engineering teams
Strong ability to develop and maintain clear, comprehensive technical and operational documentation
Demonstrated success meeting SLAs and performance metrics, with a continuous improvement mindset and the ability to translate platform insights into actionable improvements
Strong communication and collaboration skills, with experience supporting strategic planning and cross-functional stakeholders
Bachelor's degree in computer science or equivalent experience

Skills

Snowflake
Data pipeline monitoring
Incident response
Technical documentation
Operational documentation
Platform design artifacts
Configuration standards
Troubleshooting procedures
Communication
Collaboration
Strategic planning
Generative AI concepts
Agentic AI concepts

Location

Remote

Work Type

Hybrid
Full-time

Experience Level

6+ years of data operations experience
2+ years of people management experience

Education Level

Bachelor's degree in computer science or equivalent experience

Benefits

Inclusive and Competitive medical, Rx, dental, and vision coverage
Family forming benefits
13 Paid Holidays
Flexible Time Off
8 hours of paid Volunteer Time off
Immediate eligibility into Company 401(k) plan with 3.5% company match
Tuition Reimbursement program for degreed and non-degreed programs
1:1 personalized Financial Planning Sessions
Student Debt Retirement Savings Match program
Free snacks and refreshments in each office location

About the Company

Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home.
Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
Do the best work of your life at Realtor.com®
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Equal Opportunity

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.