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About the Role
Join Ericsson's Customer Support team as a recent graduate to gain hands-on experience in telecommunications and customer operations. This role focuses on learning service delivery, stakeholder management, and building a foundation for a career in Service Delivery Management.
Responsibilities
- Support the team in delivering services to customers
- Build relationships with internal stakeholders and customers
- Participate in customer meetings and follow-up activities
- Help track service delivery activities and action items
- Learn how Service Level Agreements (SLAs) and customer contracts work
- Collaborate with local and global teams
- Identify and raise potential risks or issues to the team
- Learn Ericsson's tools, processes, and ways of working
Requirements
- Strong communication and interpersonal skills
- A customer-focused mindset
- Curiosity and willingness to learn
- Good problem-solving and organizational skills
- Ability to work collaboratively in a team environment
- Fluency in English, both written and spoken
Location
- Reading, United Kingdom
Work Type
- Full-time
Experience Level
- Graduate
Education Level
- Recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business, or a related field
About the Company
- At Ericsson, you´ll have an outstanding opportunity to use your skills and imagination to push the boundaries of what´s possible and build solutions never seen before.
- You'll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Equal Opportunity
- Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
- We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
- We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
- Ericsson is proud to be an Equal Opportunity Employer.