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About the Role

The Mastercard Agent Suite team is building a new solution at the intersection of agentic AI, commerce, and payments. Agent Suite is designed to help enterprises build, test, and deploy customizable AI agents that transform business operations, customer engagement, and growth. This is a zero-to-one environment seeking builders, problem-solvers, and innovators to shape new technology and build a new category of enterprise solutions from the ground up. As a Specialist, Solutions Operations for Agent Suite, you will support building and operationalizing program governance for Mastercard’s AI Consulting capability, helping to scale and optimize governance and reporting structures, and shaping processes for responsible innovation and operational excellence.

Responsibilities

Shape and steward governance frameworks that support scalability, compliance, and responsible innovation.
Partner closely with internal stakeholders and external vendors to curate capabilities, align resources, and strengthen the Agent Suite ecosystem.
Facilitate the resolution of complex operational and technical challenges by bringing the right voices together and methodically problem-solving.
Identify and implement opportunities to streamline operational processes through automation and thoughtful system design.
Ensure clarity and alignment in program communications, tailoring messages to different audiences and leadership levels.
Design and evolve technical workflows and governance frameworks that help teams deliver high-quality outcomes efficiently and consistently across global teams.
Ensure technical systems (e.g., project tracking, reporting platforms) are configured and support team needs seamlessly.
Champion continuous improvement initiatives across operational workflows, encouraging teams to experiment, learn, and refine to enhance operations.
Act as a liaison between Product, Engineering, Procurement, and Operations teams to align priorities and enable timely delivery.
Shape and maintain operational KPIs, dashboards, and reporting systems to provide leadership with actionable insights.
Own budget tracking and forecasting for technical operations, ensuring alignment with strategic priorities and cost optimization.
Translate operational data into stories, reports, and recommendations to inform executive decisions on resource planning and investment.

Requirements

Experience in technical/product operations, program management, or process engineering within technology or consulting environments.
Experience with AI technologies strongly preferred.
Proven ability to design and implement technical workflows, governance frameworks, and reporting systems.
Strong proficiency in operational analytics, automation tools, and compliance processes.
Exceptional communication and stakeholder management skills; able to influence at senior levels without direct authority.
Comfortable operating in a fast-paced, innovation-driven environment with high ambiguity.
Comfortable building systems from scratch when necessary.
Enjoys coaching others to ensure team goals are met.
Bachelor’s degree or equivalent work experience in a technical or business discipline.
Advanced degree or PMP certification a plus.

Skills

AI technologies
Technical/product operations
Program management
Process engineering
Operational analytics
Automation tools
Compliance processes
Communication
Stakeholder management
Influencing
Problem-solving
System design
Budget tracking
Forecasting

Location

200+ countries and territories worldwide

Work Type

Full-time

Experience Level

Mid-level

Education Level

Bachelor's degree or equivalent work experience
Advanced degree or PMP certification a plus

Salary/Compensations

Competitive pay based on location, experience and other qualifications for the role
May be eligible to participate in a discretionary annual incentive program

Benefits

Discretionary annual incentive program

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience.
We provide value-added services and leverage expertise, data-driven insights, and execution.
Our team combines traditional management consulting with Mastercard’s rich AI and Data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations.
Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
Everyone wants easier ways to pay; we invent them.
Checkout lines are slow; we speed them along.
Merchants want more sales; we give them data and insights.
People need financial access; we connect them.
Corporate purchasing is complicated; we make it simple.
Commuters are busy; we speed them on their way.
Governments need greater efficiencies; we help create them.
Small businesses are virtual; we give them access to a world of buyers.
Retailers want to fight fraud; we provide the tools.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
Do not include any medical or health information in this email.
The Reasonable Accommodations team will respond to your email promptly.
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.