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About the Role

The Front Desk Agent is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. This role involves securing payment, activating/reissuing room keys, ensuring rates match market codes, and verifying/adjusting billing. The agent will communicate with staff regarding guest waiting times, provide information to guests, and coordinate with Housekeeping to track room status.

Responsibilities

Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
Maintain complete knowledge of hotel operations, scheduled daily activities, and room product.
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Explain local amenities and attractions to guests.
Ascertain callers' needs through open-ended questions.
Obtain all designated information to book a reservation.
Accommodate special requests and designate such in system following hotel SOP’s.
Access guest history records to best service guests; maintain accurate information in guest history files.
Resolve guest complaints, ensuring guest satisfaction.
Obtain assigned bank and ensure accuracy of contracted monies. Always keep assigned bank secure.
Communicate pertinent guest information to designated departments/personnel.
Present folio to guest and resolve any disputed charges.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Assist the restaurant Pescatore with reservations, room service orders as needed.
Input reservations.
Perform additional duties, as assigned.

Requirements

Must be flexible and available to work any day of the week.
The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.
Must be able to stand and exert well-paced mobility for up to 8 hours in length.
All colleagues must maintain a neat and well-groomed appearance.
The Front Desk Agent may be required to work varying schedules to reflect the business needs of the hotel, including but not limited to weekends and holidays.
Requires a background check for all applicants working directly with at-risk populations.

Skills

High levels of patience, tact, and diplomacy.
Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
Strong knowledge of Opera & Microsoft Outlook is a plus.
Possess an eye for the smallest detail and maintain a keen sense of urgency.
Ability to think clearly, remain calm, and resolve problems using good judgement.
Communicate clearly, concisely, and openly.
Written communication in a clear and concise manner.
Exude high energy and demonstrate a knack for building rapport with guests and colleagues.
Exhibits organizational abilities and shows a natural skill for multi-tasking, prioritizing, and anticipating needs.
Fluency in English both verbally and non-verbally, fluency in additional languages a plus.
Ability to maintain confidentiality of guest information and pertinent Hotel data.

Location

San Francisco

Work Type

Full Time
Hourly

Experience Level

1 to 2 years of previous experience in a similar position in a luxury hotel preferred.

Education Level

College degree preferred.

Salary/Compensations

$25.00-$28.00 per hour

Benefits

Tiered Medical Plans- Cigna or Kaiser
Plans include Chiropractic & Acupuncture
Long Term Disability
Tiered PPO Dental Plans
Voluntary Supplemental Medial Plans
Vision
Paid Holidays
Employee Assistance Program
PTO and Sick Pay
Flexible Spending Account (FSA)
401K Matching Program
Life & AD&D Insurance
Pre-Tax Commuter and Parking Benefits
EOS Employee Rates plus 50% off F&B and Retail
Employee Job Referral Program
Employee Recognition Programs and Appreciation Events

About the Company

The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel situated less than a block from Union Square on Powell Street.
We offer a central, vibrant location, housed in a historic building that previously served as the Hotel Manx, originally opening around 1906-1907.
The hotel blends historic charm with contemporary, Italian-inspired decor.
As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.
The Barnes Hotel offers competitive salaries and robust benefit plans.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The Barnes Hotel is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.