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About the Role

Okta is building the trusted, neutral infrastructure to safely enable organizations to embrace AI. This role offers an opportunity to do career-defining work by solving complex challenges with real-world stakes in securing every identity, from AI to human.

Responsibilities

• Advise early-adopter customers on architectural best practices and product adoption during high-priority product launch windows.
• Operate within strict Rules of Engagement (ROE) where the Core TAM retains ultimate account ownership, proactively managing potential friction or overlapping responsibilities.
• Lead targeted, time-boxed technical sprints with high-value customers to bridge the technical value gap post-sale.
• Execute structured account handbacks to Core TAM teams using established transition and exit criteria once defined adoption thresholds or playbooks are met.
• Partner effectively with neighboring technical motions, such as the Forward Deployed Engineering (FDE) team, to align strategic customer roadmaps with product capability rollouts.
• Capture high-fidelity technical telemetry directly from early adopters, translating raw field friction into actionable, ARR-weighted product signals for Product Management and Engineering.
• Coordinate closely with Product Acceleration Team (PAT) specialists to smoothly transition technical workloads into the TAM organization.
• Evaluate early-stage software and co-author the operational "Go/No-Go" criteria that dictate when an NPI capability is ready for broad TAM support.
• Act as an elite response squad during high-priority NPI launches to prioritize accounts, absorb heavy technical workloads, and unburden core TAM teams during early performance regressions.
• Document repeatable adoption patterns, configuration models, and expansion triggers into structured engineering playbooks to move beyond 1:1 consulting deep dives.
• Partner directly with the TAM 1:Many / Knowledge Scaling function to design and deliver programmatic content, scaling specialized expertise to make over 100+ global TAMs proficient in new solutions.

Requirements

• 8+ years of total experience in information technology, with at least 4 years of hands-on experience as a Technical Account Manager (TAM), Solutions Architect, Technical Consultant, or comparable practitioner role in the IAM space.
• Deep technical credibility and domain expertise in SaaS infrastructure, the Software Development Life Cycle (SDLC), and modern Identity landscapes.
• Working proficiency in core IAM areas including identity federation technologies and protocols (SAML 2.0, WS-Federation, OAuth, OpenID Connect).
• Experience with legacy applications in a hybrid IT environment with non-standard applications.
• Experience with enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc).
• Experience with SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities.
• Experience with lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
• Experience with security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc).
• Clear engineering intuition to instantly distinguish a customer configuration gap from a core platform defect or a systemic load constraint like Requests Per Second (RPS) limits.
• Strong operational understanding of web-scale infrastructure dimensions including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
• Proven product intuition with the ability to look at a chaotic customer environment, extract underlying technical friction, and translate it into a data-backed business case for Product Managers.
• Exceptional EQ and diplomatic skills to handle sensitive customer escalations, navigate a matrixed global organization without direct authority, and resolve cross-team friction.
• Builder mindset with a history of success turning unstructured, early-stage ambiguity into clean, repeatable systems, metrics, and processes.
• Excellent communication skills, with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO.

Skills

• Identity and Access Management (IAM)
• SaaS infrastructure
• Software Development Life Cycle (SDLC)
• Identity federation
• Access control models
• SAML 2.0
• WS-Federation
• OAuth
• OpenID Connect
• Hybrid IT environments
• Enterprise applications
• ITSM
• HR systems
• Salesforce
• Box
• Office 365
• Workday
• Lifecycle management
• Workflows
• HR-driven provisioning
• MSFT integrations
• SCIM
• Security monitoring
• Performance monitoring
• SEIM
• MDM
• WAF
• Web-scale infrastructure
• Recovery Time Objectives (RTO)
• Recovery Point Objectives (RPO)
• Communication skills

Location

• Remote

Work Type

• Hybrid

Experience Level

• Senior
• 8+ years of total experience in information technology
• 4+ years of hands-on experience as a Technical Account Manager (TAM), Solutions Architect, Technical Consultant, or comparable practitioner role in the IAM space

Education Level

• BA/BS/MS in Computer Science, Information Technology or related discipline OR equivalent work experience

Salary/Compensations

• $160,000—$200,000 USD (California, Colorado, Illinois, New York, Washington)
• $155,000—$194,000 CAD (Canada)

Benefits

• Equity
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account
• Paid leave (including PTO and parental leave)
• RRSP with a match (Canada)
• Healthcare spending (Canada)
• Telemedicine (Canada)

About the Company

• Okta is The World’s Identity Company, freeing everyone to safely use any technology - anywhere, on any device or app.
• Okta's Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transform how people move through the digital world, putting Identity at the heart of business security and growth.
• Okta celebrates a variety of perspectives and experiences, seeking lifelong learners who can contribute unique experiences.
• Okta has a global community spanning over 20 offices worldwide, united by a drive to innovate.
• Okta provides an immersive, in-person onboarding experience designed to accelerate impact and connect new hires to the mission and team.

Equal Opportunity

• Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
• Okta considers for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
• Okta provides reasonable accommodation for individuals needing assistance to complete the job application, interview process, or onboarding.