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About the Role

The Sales and Service Manager (SSM) ensures the club delivers an outstanding sales and service experience by offering membership, fitness, and retail products. The SSM hires and develops team members focused on member acquisition and retention, proactively reviews processes, and drives engagement and sales revenue goals.

Responsibilities

• Hires, trains, and fosters continuous development of Sales and Service team members.
• Leads Sales and Service team members to provide members with tailored product and service offerings.
• Cultivates team skills through continuous assessment, feedback, and coaching.
• Implements and oversees ongoing training to ensure exceptional service in a member-centric environment.
• Manages overall performance, engagement, and personnel matters for Sales and Service team members.
• Manages Sales and Services team schedule within budgeted hours.
• Responsible for the successful attainment of department targets, including new member sales, fitness revenue, retail, and member retention.
• Drives all new sales efforts within the club, including new member sales, EFT, POS fitness packages, retail, and club-specific sales offerings.
• Develops business plans and reviews sales numbers with GM to identify revenue gaps and modify execution strategy.
• Establishes monthly, weekly, and daily sales goals for all Sales and Services.
• Develops, executes, and coordinates local club marketing activities.
• Generates new business through lead management.
• Maintains current knowledge of marketing campaigns to effectively communicate to members and prospective members.
• Ensures new members are properly on-boarded with a plan to help achieve their health and wellness goals.
• Consistently achieves or exceeds personal and team sales goals.
• Partners with General Manager to provide a best-in-class, member-centric experience.
• Leads by example to provide a clean, friendly, well-maintained club.
• Partners with club Personal Training team to execute company fitness initiatives.
• Engages members with various fitness offerings including personal training, group exercise classes, and digital content.
• Resolves member inquiries, concerns, and complaints professionally within corporate and club parameters.

Requirements

• Positive and productive leadership, including motivating, coaching, and communicating with diverse groups.
• Strong member-centric focus and comfort in engaging with members in person.
• Professional response to requests and inquiries from guests, members, and team members.
• Strong organizational skills to execute and prioritize multiple tasks.
• Ability to work in club office; move about club floors and rooms.
• Occasionally required to demonstrate or explain proper physical fitness activities, techniques, and procedures.
• Ability to communicate telephonically with members.
• Ability to access and operate company computer systems including document preparation, data entry, and reading financial reports.
• Regularly exposed to moving mechanical parts.
• Ability to work a varied schedule, including frequent extended workdays, weekends, and holidays.
• Able to work in a loud environment.

Skills

• Sales
• Service
• Leadership
• Coaching
• Communication
• Organization
• Member Engagement
• Retention
• Marketing
• Lead Management
• Onboarding
• Fitness Industry Knowledge

Location

• Club office

Work Type

• Full-time
• Varied schedule
• Extended workdays
• Weekends
• Holidays

Experience Level

• Prior management experience in service sales industry leading 4-10 employees preferred
• 1-2 years of experience in service sales preferred
• Fitness industry experience preferred

Education Level

• High School Diploma or GED required
• Bachelor's Degree preferred
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization

Salary/Compensations

• Eligible to participate in 24 Hour Fitness's Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans.

About the Company

• 24 Hour Fitness