Teleservice Rep I at AbbVie | United States | Rezi

Teleservice Rep I at AbbVie

Teleservice Rep I

AbbVie · United States

1 months ago

Teleservice Rep I

AbbVie · United States

a month ago
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About the Role

AbbVie's Austin based Virtual Sales team supports field sales, operational, and marketing initiatives by building relationships with Healthcare Practices nationwide. We seek energetic, self-motivated individuals to join a team environment that values individual achievement and thrives in a fast-paced setting.

Responsibilities

  • Use virtual sales techniques to offer product information, literature, samples, and resources to assigned healthcare professionals.
  • Establish a commanding and engaging phone presence to build and maintain productive business relationships.
  • Engage targeted healthcare professionals in promotional communications per company policies.
  • Verify and complete required data entry, ensuring data integrity.
  • Manage daily sales call activity to optimize time and achieve sales objectives.
  • Listen and respond appropriately to customer needs to achieve call plan objectives.
  • Maintain required product expertise and competitive product knowledge.
  • Successfully complete product training and meet training expectations.
  • Demonstrate effectiveness working independently and in a team environment.
  • Meet and exceed established daily and monthly call volume metrics.
  • Process customer requests for product samples and literature accurately and professionally.
  • Answer questions related to securing product samples and literature, including required signatures.
  • Provide information on additional product resources, such as websites.
  • Project a professional company image and establish ongoing client relationships through prompt and accurate service.
  • Display a positive attitude and customer focus, resolving customer issues promptly.
  • Communicate effectively and timely with the Virtual Sales Manager.
  • Safeguard patient privacy and confidentiality by following HIPAA guidelines.

Requirements

  • Bachelor’s degree or equivalent experience.
  • Direct selling background with a proven sales track record.
  • Ability to work independently.
  • Highly organized.
  • Superior communication skills.
  • Experience in the healthcare industry involving interaction with physicians, patients, etc preferred.

Skills

  • Strong verbal communication skills.
  • Clinical techniques and understanding of medical terminology.
  • Knowledge of medical device, pharmaceutical, or related field.
  • Professional phone etiquette.
  • Ability to use Microsoft Office, Outlook, MS Word, Excel, PowerPoint.
  • Knowledge of Salesforce preferred.

Location

  • Austin

Work Type

  • Virtual Sales
  • Full-time

Experience Level

  • Sales experience preferred

Education Level

  • Bachelor's degree or equivalent experience

Salary/Compensations

  • USD 18.6 - USD 33.2 - hourly

Benefits

  • Paid time off (vacation, holidays, sick)
  • Medical/dental/vision insurance
  • 401(k)
  • Eligible to participate in short-term incentive programs

About the Company

  • At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
  • Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
  • Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.

Equal Opportunity

  • AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
  • Equal Opportunity Employer/Veterans/Disabled.
  • US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
  • US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html