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About the Role

The Service Technician is responsible for completing maintenance service requests, supporting preventative maintenance programs, assisting with make-ready turns, and helping ensure all building systems and community areas are maintained to a high standard. This role requires strong maintenance skills, attention to detail, and a customer-service mindset to support a luxury high-rise environment.

Responsibilities

• Complete service requests promptly and professionally, maintaining a high standard of quality and resident experience
• Perform general maintenance repairs including plumbing, electrical, HVAC, appliance, hardware, drywall, paint, and minor carpentry repairs
• Troubleshoot maintenance issues and escalate complex building system concerns to the Building Engineer or onsite leadership as needed
• Assist with make-ready turns to ensure apartments are completed on schedule and meet community standards
• Perform routine inspections of mechanical rooms, equipment, and common areas to identify and address issues early
• Execute preventative maintenance programs to reduce downtime and extend equipment life
• Maintain accurate service logs, equipment records, and compliance documentation
• Support fire and life safety systems, including inspections, testing, and documentation
• Assist with system testing, commissioning, and ongoing performance optimization
• Coordinate and oversee vendors and contractors, ensuring work meets quality and safety standards
• Support capital projects, system upgrades, and ongoing building improvements
• Manage inventory and ordering of maintenance supplies
• Ensure compliance with OSHA, EPA, and all applicable local and state regulations
• Maintain a clean, organized, and safe work environment
• Work closely with onsite leadership to prioritize service requests and operational needs
• Provide professional and courteous service to residents, prospects, vendors, and team members
• Participate in an on-call rotation for after-hours maintenance and emergencies

Requirements

• 2+ years of experience in multifamily maintenance preferred
• High-school diploma or equivalent required
• Valid driver’s license required
• Employment is contingent upon successful completion of a background check and drug screening

Skills

• Strong problem-solving and troubleshooting abilities
• High attention to detail and ownership mindset
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Professional communication and customer service skills
• Team-oriented with a proactive and solutions-driven approach
• Comfortable working a flexible schedule as needed and participating in an on-call rotation for emergencies
• Ability to operate maintenance tools and equipment, including power tools, ladders, and lifts
• Basic computer proficiency, including use of work order systems and standard office equipment

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• 2+ years of experience in multifamily maintenance preferred
• High-rise, lease-up, or luxury multifamily experience is a plus

Education Level

• High school diploma or equivalent required
• EPA certification required or ability to obtain within 90 days
• CPO or additional certifications preferred
• Trade school or technical training preferred

Benefits

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Medical, dental and vision insurance
• Paid time off and holidays

About the Company

• The Travis is a premier 50-story luxury high-rise in the heart of Downtown Austin, designed to deliver an elevated living experience with unmatched views, finishes, and service.
• At Genesis Residential, we believe exceptional communities are built through intentional service, operational excellence, and a team that takes pride in ownership.

Equal Opportunity

• Genesis Residential is an Equal Opportunity Employer.
• We are committed to creating an inclusive environment for all team members.