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About the Role
The Senior Client Advisor is a top-performing sales professional and role model within the boutique, consistently leading by example in sales performance, clienteling excellence, and KPI achievement. This individual serves as a key ambassador of the brand, delivering an elevated client experience while supporting team development and driving commercial success.
Responsibilities
- Consistently exceed individual sales targets and outperform peers across all key performance indicators (KPIs), including conversion, UPT, ATV, and client retention.
- Lead by example on the sales floor, demonstrating best-in-class selling techniques and luxury service standards.
- Drive business through proactive client outreach, appointment selling, and personalized styling.
- Identify opportunities to maximize sales and elevate overall store performance.
- Build, manage, and grow a high-value client book with a focus on long-term relationships.
- Develop and execute strategic clienteling actions to increase frequency, spend, and loyalty.
- Elevate clients into VIC (Very Important Client) status through personalized engagement and exceptional service.
- Maintain consistent follow-up and communication to drive retention and repeat business.
- Demonstrate strong product knowledge across all categories and consistently drive cross-selling and up-selling.
- Partner with leadership to identify opportunities to increase category penetration and overall basket size.
- Act as a reference point for peers on effective selling strategies and client engagement techniques.
- Act as a mentor and coach to Client Advisors, sharing best practices in selling, clienteling, and service.
- Support onboarding and training of new team members.
- Foster a collaborative and high-performance team environment.
- May be assigned specific Division of Responsibilities (DOR) to support boutique operations and team development.
- Take ownership of training initiatives and ongoing coaching within assigned DOR.
- Support management with reporting, insights, and action plans to drive business growth.
- Assist with in-store events, activations, and VIP experiences.
Requirements
- 5+ years of experience in luxury retail or high-touch client-facing roles.
- Proven track record of exceeding sales targets and KPIs.
- Strong client book with demonstrated ability to build and retain relationships.
- Exceptional communication, interpersonal, and styling skills.
- Leadership mindset with the ability to influence and develop others.
- Results-driven with a strong commercial mindset.
- Client-centric and relationship-focused.
- Flexible availability, including weekends, holidays, and early/late shifts as needed.
- Influential leader and team player.
- Strong business acumen and adaptability.
- Passion for luxury, fashion, and elevated service.
- Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request.
- Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.
Skills
- Sales
- Clienteling
- KPI achievement
- Luxury service
- Styling
- Cross-selling
- Up-selling
- Mentoring
- Coaching
- Training
- Reporting
- Event assistance
Location
- United States
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- $22 - $23 per hour
About the Company
- Jil Sander is an international luxury brand led by design, quality and functionality.
- Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic.
- Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms.
- The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision.
- The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.