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About the Role

Decagon is seeking a Technical Enablement Manager to build and scale programs for its Solutions Engineering and technical post-sales organizations. This founding role on the GTM Productivity team will focus on developing technical talent, improving field effectiveness, and scaling execution across pre-sales and post-sales teams, offering high visibility and direct impact on company growth.

Responsibilities

• Build and scale enablement programs, including onboarding, ongoing development, and role-specific training for Solutions Engineering and technical post-sales teams.
• Drive field readiness and performance through technical playbooks, training, and certification programs.
• Partner cross-functionally with Product, Engineering, and GTM teams to ensure alignment and impact.
• Lead consistent enablement cadences and high-impact sessions with technical leaders and top performers.
• Own enablement infrastructure and insights, optimizing content, learning systems, demo environments, and AI-powered tooling.
• Lead key GTM moments such as Kickoffs, technical summits, and QBRs.
• Partner with Solutions and post-sales leadership to define and operationalize excellence in technical roles.
• Evolve programs as the company scales, building new initiatives and leveraging AI to expand enablement reach and effectiveness.

Requirements

• 7+ years of experience in technical enablement, Solutions Engineering, or related technical customer-facing roles.
• Experience working closely with technical field teams, including Solutions Engineers, Architects, or product-facing roles.
• Proven ability to thrive in fast-moving, ambiguous environments with a high degree of ownership.
• Strong program management and execution skills with the ability to drive outcomes.
• Strong cross-functional collaboration skills across product, technology, and GTM teams.
• Experience enabling technical products or platforms.
• Experience building onboarding, certification, or technical development programs.
• Experience in a high-growth SaaS or startup environment.
• Familiarity with demo environments, solution architecture, or technical storytelling.

Location

• In-office

Work Type

• Full-time

Experience Level

• 7+ years

Benefits

• Take what you need vacation policy
• Medical, Dental, and Vision benefits for employees and their families
• Life Insurance and Disability Benefits
• Retirement Plan
• Parental Leave
• Fertility and family building benefits
• Daily lunches and snacks in the office

About the Company

• Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
• Our technology enables enterprises to deploy AI agents that power personalized interactions across voice, chat, email, SMS, and other channels.
• We are building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
• We are backed by investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
• We are an in-office company, driven by a shared commitment to excellence and velocity.
• Our values include Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.