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About the Role

Decagon is seeking a Field Enablement Operations Manager to scale the systems, programs, and operational processes that power its GTM organization. This role is crucial for ensuring seamless onboarding, training, content, and field programs during company growth. It combines enablement, operations, and program management, requiring close collaboration with stakeholders to drive field readiness and execution at scale.

Responsibilities

Own the operational foundation of onboarding and enablement programs
Manage the systems, content, and resources that support field teams
Support the execution of training, certifications, and key field initiatives
Partner cross-functionally to improve processes and drive alignment across the organization
Help scale the infrastructure and programs that enable a high-performing GTM team

Requirements

3+ years of experience in enablement, program management, operations, learning & development, or related roles
Strong organizational skills and attention to detail
Experience managing projects and coordinating across multiple stakeholders
Ability to thrive in fast-moving environments and drive work independently
Strong communication skills and an execution-oriented mindset
Experience supporting sales, customer-facing, or technical field teams
Experience with enablement, learning, or content management platforms
Experience supporting onboarding, training, or certification programs
Experience in a high-growth SaaS or startup environment
Familiarity with AI tools and modern productivity workflows

Location

In-office

Work Type

Full-time

Experience Level

3+ years

Benefits

Take what you need vacation policy
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan
Parental Leave
Fertility and family building benefits through Carrot
Daily lunches and snacks in the office

About the Company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
We’re proud to be backed by world-class investors who share that vision.
We’re an in-office company, driven by a shared commitment to excellence and velocity.
Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.